Operations Manager

Position Title: Operations Manager

Department: Operations

Reports to: CEO / CTO

Compensation: Salary + equity options + benefits

Company and role overview:

Albus Health (www.albushealth.com) is a medical technology spin out company from the University of Oxford. We have developed Albus Home, a contactless multisensor platform that monitors sleep, vital signs and cough without the patients having to do, wear or charge anything. The product incorporates state of the art sensor technology, with sophisticated signal processing and AI/machine learning algorithms, collecting continuous, objective and accurate physiological data from the patient’s home. Albus Home is available in over 50 countries, and has been used to collect over 10 billion data points across a dozen physiological and environmental parameters. Our clients include some of the world’s largest pharmaceutical companies, and partners include some of the most reputed opinion leaders in medicine. Our team members have built unicorns in healthtech and biotech and are global leaders in medicine, drug development and healthcare technology.

We’re a small team (10 people) and are growing rapidly, recruiting across several functions. Albus Health is at an exciting stage at which we need to scale fast to meet the rapidly growing industry demand for our products and services. We are seeking a proactive and highly organised Operations Manager to join our growing team. This role is central to ensuring our day-to-day operations run smoothly and efficiently across multiple domains - from supply chain and logistics to partnerships and project delivery. You will be expected to plan and implement multiple operational tasks. You will work closely with the leadership team and play a key role in scaling our operational infrastructure as we grow.

This is a full time on-site position, though hybrid may be considered for exceptional candidates. Recruited candidate is expected to work from Albus office premises in Oxford, will report directly to the CTO or the CEO.

Requirements

Essential Duties and Responsibilities:

Note: Other duties may be assigned.

• Supply Chain, Contracting, and Vendor Management
• Manage the full supply chain lifecycle - from forecasting and procurement to delivery and stock management.
• Manage sourcing and contract negotiations with vendors and service providers (engineering, manufacturers, fulfilment partners, software providers)
• Onboard and manage vendors according to Albus’ QMS
• Build scalable, cost-effective vendor relationships with a focus on quality and reliability.
• Monitor vendor KPIs and ensure timely fulfilment aligned with operational needs.
• Logistics and Shipping
• Execute shipping and delivery of products, components and samples globally, including hands on work to prepare, pack, label and dispatch parcels.
• Work with fulfilment providers and couriers to manage outbound logistics and returns.
• Ensure documentation for customs, export compliance, and clinical regulations is correctly prepared and tracked.
• Manage timelines and risks related to product distribution for commercial and partners studies.
• Inventory Management
• Maintain accurate inventory of hardware, components, consumables and information assets.
• Implement systems for tracking equipment and product inventory, and maintenance schedules.
• Operations and Project Management (Internal and External Projects)
• Setup analytics dashboards to track inventory and logistics
• Lead cross-functional project execution, ensuring timelines, budgets, and deliverables are met.
• Track timelines and costs for multiple concurrent projects (e.g., device rollouts, commercial client implementations, academic studies)
• Maintain clear documentation and reporting to internal stakeholders and clients/partners.
• Setup up processes and implement process improvements across projects.
• Facilities Management
• Maintain day-to-day operations at our offices, including support with social activities
• Ensure safe, functional, and compliant working environments for our teams and partners

Experience, skills and characteristics

1. 8+ experience working in operations, supply chain, logistics, or project management, preferably with a 3+ in an early-stage (small team) high-growth startups or in a high-pressure fast-paced environment

2. Experience introducing and maintaining structure, ideally in a healthtech or medtech environment

3. Exceptional project management skills

4. Experience in logistics, supplier and vendor management, including handling contracts and service level agreements.

5. Experiences designing, implementing and maintaining processes under a quality management system, preferably in regulated environment (eg. ISO9001, ISO13485)

6. Exceptional organisational skills with the ability to manage competing priorities across multiple workstreams

7. Strong communication and interpersonal skills - able to work across teams and with external stakeholders.

8. Self-starter and proactive; ability to work independently without supervision

Bonus experience

- Experience delivering clinical studies or working in an organization that delivers clinical studies

- Experience in global shipping, customs documentation, or handling sensitive/regulated goods.

- Demonstrated excellence in managing complex, long term projects with multiple internal and external stakeholders; experience managing multiple projects concurrently

- Experience delivering long term projects (or parts of projects) to high value clients, including client facing functions

- Exposure to international academic/clinical research partnerships.

- Quality management experience

Benefits

• Pension Plans
• Training & Development
• Stock Option Plan
• Cycle To Work Scheme
• Exceptional growth opportunities in a rapidly growing startip