Client Solutions Manager - Serbia

Join our team in Belgrade as a Client Solutions Manager and act as a strategic partner to your clients. This is an account management and performance marketing role for someone who enjoys building strong relationships, solving complex challenges, and driving measurable business results. You will own campaign performance, provide data-driven recommendations, and deliver an exceptional customer experience from onboarding through ongoing growth.

What You Will Do

• Build, manage, and grow strong relationships with existing business clients.
• Help onboard new strategic clients and guide them through campaign setup and activation.
• Own campaign performance across our advertising platforms.
• Conduct account audits, analyze performance data, and deliver actionable optimization recommendations.
• Provide strategic guidance based on analytics, market trends, and business objectives.
• Identify opportunities to upsell and scale campaigns.
• Serve as a subject matter expert in search and performance advertising.
• Deliver regular performance reporting and proactive insights.
• Resolve client issues efficiently and implement solutions that prevent them from recurring.
• Contribute to scalable account management processes and operational excellence.
• Work cross-functionally with product, operations, and performance teams.
• Maintain continuous product and industry knowledge.

What We Are Looking For

• 3-4 years of experience in digital advertising, client success, or performance marketing.
• A strong analytical mindset, with the ability to interpret data and provide strategic recommendations.
• Familiarity with tracking and attribution.
• Experience conducting campaign audits and driving optimization strategies.
• A proven ability to identify growth opportunities and support revenue expansion.
• Solid knowledge of online advertising, analytics, and digital performance metrics.
• A structured, detail-oriented approach, with the ability to manage multiple cross-functional projects.
• Strong communication skills in English, written and verbal. Serbian is an advantage.
• A positive, proactive, solutions-oriented attitude.
• Preferred: hands-on experience managing and optimizing advertising campaigns, and experience working in or with advertising agencies.
• Advantage: exposure to B2B marketing strategies.

What will make us really love you

• You bring a track record of success in a similar role, with hands-on experience.
• You are not afraid to challenge the status quo and bring fresh, out-of-the-box ideas.
• You anticipate challenges before they arise and take the initiative to find effective solutions.
• You have an eye for detail.
• You thrive on teamwork and also bring a driven, goal-oriented spirit.
• You are genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends.
• You engage and communicate with internal and external stakeholders in a positive and approachable way.

Why Join Aleph

• Impact: Your work directly connects brands and consumers in meaningful ways and helps shape the future of digital advertising, with leading brands, platforms, and publishers across 90+ markets.
• Growth: Learn from state-of-the-art workshops that provide the latest insights into digital advertising, with the freedom to grow and create regardless of your position.
• Team culture: Join a diverse, multicultural, and inclusive team that values different perspectives, experiences, and talents, and celebrates creativity, collaboration, and bold ideas.
• Market context: Serbia’s digital advertising and e-commerce markets continue to grow, increasing demand for data-driven search and performance expertise.
• Flexibility: A hybrid work model that supports your work-life balance.