Senior Client Solutions Manager - TikTok

We are looking for a Client Solutions Manager to strengthen our team in Costa Rica where you will be representing TikTok in the local market. In this role, you will be targeting brands and agencies to get them to adopt TikTok for their online marketing campaigns.

If you’re passionate about digital marketing, have a data driven mindset and have a proven track record in media don’t hesitate to reach out to us.

What you'll do:

• Participate in strategic planning to grow or generate new business opportunities.
• Act as a consultant for top Key accounts.
• Primary POC for client campaign management and timely reporting.
• Provide actionable insights on campaign performance (products, budget, creatives vs. KPIs, delivery).
• Ensure SLA adherence for excellent client service.
• Optimize accounts for increased spend and manage reservation projects.
• Drive product/company education and share best practices with clients/agencies.
• Collaborate with cross-functional teams on creative ad solutions for business results.
• Premium contact for the Sales Team.
• Support client/agency education on product solutions to grow business and manage key relationships.
• Maximize ROI through optimization and upselling with client reports.
• Manage large customer relationships and drive business decisions through conflict resolution.
• Provide feedback to product/tools teams for platform scaling.
• Organize account information, assets, data, and reports.
• Maintain campaign records, schedules, and ad placement availability.
• Ensure accurate ad specs/rates; responsible for campaign reporting and optimization.

Skills and Experience Required

• At least 5 years of experience in client relationship management and digital media.
• Advanced English skills
• Bachelor’s degree in Advertising, marketing, business, or tech.
• Deep understanding of the digital landscape and a passion for social media.
• Experience managing campaigns across digital platforms and ad tech products.
• Intimately familiar with online media planning, design, and art control of advertising pieces.
• Strong communication and people skills (working directly with clients).
• Detail-oriented, with exceptional organizational skills
• Aptitude, creativity, and a preference for working in collaborative teams and across business units.
• Strong time management and problem-solving skills.
• Ability to multi-task under challenging deadlines while still focusing on details