Branch Manager

Role Description

• The Branch Manager is a full-time, on-site role based in Jos, responsible for leading branch operations and ensuring excellent service delivery. Day-to-day tasks include overseeing staff performance, managing customer relationships, monitoring loan and deposit activities, and ensuring compliance with internal policies and regulatory standards.
• The Branch Manager will analyze branch financial reports, drive business development initiatives, and implement strategies to increase customer acquisition and retention.
• This role also involves supervising cash operations, resolving customer issues, maintaining high operational standards, and promoting the bank’s mission of supporting micro-entrepreneurs in the local community.

Qualifications

• Experience in branch management, retail banking, or microfinance operations, with a strong understanding of credit and savings products.
• Skills in team leadership, staff supervision, and performance management, with the ability to motivate and develop branch personnel.
• Competence in customer relationship management, community engagement, and business development within a financial services context.
• Ability to interpret financial statements, manage budgets, and track branch performance metrics to meet growth and profitability targets.
• Strong organizational, problem-solving, and decision-making skills, with attention to detail and adherence to regulatory and compliance requirements.
• Excellent written and verbal communication skills, including the ability to interact effectively with diverse customers and stakeholders.
• Proficiency with basic office and banking software, and comfort working with digital tools and reporting systems.
• Bachelor’s degree in Finance, Business Administration, Economics, or a related field; relevant professional certifications in banking or microfinance are an advantage.
• Previous experience working in Jos or similar markets, with knowledge of local micro-entrepreneurship dynamics, is beneficial.