Salesforce Administrator

Job Description

In the role as a Salesforce Administrator, you will be responsible for ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the Salesforce system keeping in mind the different internal audiences and stakeholders who use Salesforce on a daily basis.

This is a data-driven role where you will leverage your Salesforce expertise with the unique needs of Alertus to deliver an effective user experience as well as align with current business processes. Our ideal candidate is a highly organized individual who thrives in a high-impact role where they will work cross-departmentally to provide strategic insight into the full customer life cycle through Salesforce best practices.

A Day in the Life:

• Acting as an administrator for Salesforce through managing user access, adoption, security, permissions, data integrity, and forecasting accuracy
• Developing relationships with key executives in the Marketing, Sales, Production, Accounting, and Client Services teams as well as the CEO
• Creating standard operating procedures around Salesforce reporting that can be used by all internal users as needed
• Evaluating how Alertus currently uses Salesforce and suggest and implement new processes to improve better meet company objectives
• Understanding the Alertus full customer life cycle from pre-sales to post-implementation feedback to effectively serve our internal and external customers
• Owning the Salesforce training for all internal users as well as periodically providing company-wide system training
• Using your technical expertise in Salesforce to ensure all of Alertus is operating at peak efficiency through establishing consistent protocols and processes

Required Skills:

• Excellent written, verbal, and interpersonal communication skills to both technical and non-technical audiences
• Experience utilizing Salesforce as a sales and marketing analysis tool
• In-depth understanding of the platform, with the ability to build custom apps and objects, formula fields, and custom views
• Extensive experience with reporting and dashboards
• Thorough knowledge of Workflows, Process Builder, and Flows
• Strong understanding of Communities, Knowledge, and Data Categories
• Experience with Sales Cloud and Service Cloud
• Experience with re-engineering and updating an existing SFDC configuration to provide solutions for reporting, workflows, process builders, custom objects, and enhanced functions
• Data Loader experience

Desired Skills:

• Salesforce Advanced Administrator Certification
• Experience with Pardot

Education and Experience:

• Bachelor’s Degree or equivalent experience
• Minimum of 2-4 years of Salesforce Administration experience
• Salesforce Administrator Certification

Alertus Career Advantages:

• Unlimited Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work HomeBuying Incentive
• Employee Referral Bonuses
• Flex Scheduling