Business Developer - Commercial Excellence
Alfa Laval Energy Division Marketing is lookingfor Business Developer - Customer Experience
Every day, we get opportunities to make a positive impact - on our colleagues, partners, customersand society. Together, we’repioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leadingtechnologies that inspire progress in vital areas, including energy, food, waterand shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-upculture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Background
We are transforming customer journeys to accelerate growth and elevate the overall customer experience. This role establishesthe divisional benchmark for journey design and commercial excellence discipline, while scaling best practices across Business Units and the broader marketing and sales organization.
As our Business Developer - Customer Experience you will define journey stages, diagnostics, and actionable strategies; oversee lead management and sales handoffs; and scale proven methodologies. You will lead the execution of key commercial marketing activations for the Energy Division and providecommercial guidance to divisional, business units, salesand marketing teams. You will take ownership of end-to-end customer journey and commercial marketing insights, drive lead growthand conversion, and enhance win rates.
Priority Areas & Responsibilities
1) Customer Experience Data & Growth
Own the overall customer funnel strategy, ensuring marketing activities support growth targets.
Use customer, marketand funnel data to identifyinsights, opportunitiesand areas for improvement.
Shape content and customer journeys based on customer insights and performance data.
Prioritizeimprovements, assign ownersand track impact through relevant KPIs and analytics.
2) Commercial Excellence & Business Development
Drive data-informed commercial discipline across lead management and conversion.
Partner with Sales to analyzeperformance, identifytrendsand discovernew growth and development opportunities.
Use customer and commercial insights to strengthen sales and marketing performance.
Work with various stakeholdersto develop value propositions and identifygrowth opportunities.
3) Data-Driven Scaling
Lead customer-journey and funnel reviews, using data to identifyopportunities and improve performance.
Establish focused sessions around priority areas and drive actions across teams.
Develop and use KPIs, analytics and performance insights to support commercial decision-making and continuous improvement.
Who you are
You are a commercially driven, data-oriented marketeer who seamlessly combines customer experience, business development, commercial analyticsand hands-on execution.
You are curious about what the data is telling you and canturn customer, marketand commercial insights into concrete business opportunities and actions. You understand how marketing, sales, customer experienceand data come together to drive sustainable growth.
You set high standardsand empower colleagues to build and scale high-performing sales and marketing funnels. A natural cross-functional influencer, you excel at working across Marketing, Sales, CRM to identifyopportunities, solve problems and deliver measurable impact.
You are equally comfortable analyzingdata, challenging assumptions, presenting insights to stakeholdersand driving implementation.
Who you are
Master’s/bachelor’s degree in marketing, Business, Information Systems, Data/Analytics, Service Designor a relatedfield.
Several years of experience in CX, marketing, commercial, business development, analyticsor related roles, ideally within an agency/consultancy or B2B/B2C environment.
Strong analytical and problem-solving skills, with the ability to turn data into actionable business insights.
Experience working with customer, sales, CRM, funnelor commercial performance data.
Understanding ofcustomer journeys, lead management, sales funnelsand commercial growth drivers.
Strong stakeholder-management and communication skills, with the ability to translate analytical findings into clear recommendations.
Experience with reporting, dashboards, KPIs and/or business intelligence tools is an advantage.
Excellent English skills, both written and spoken.
What’sin It for You?
We offer you a job in a challenging and interesting segment geared up for growth. The work environment is truly international, and you get to work with people from every corner of the world. Your work will have a true impact on Alfa Laval’s Energy Division future success as you will be the orchestrator that turns great marketing into commercial outcomes.
Assessment practicalities
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role.To help us achieve thiswe apply Pymetricsassessments, and upon application you will be invited to play the assessment games.
For more information, please contact:
Oliver Hellberg, Head of Marketing & Commercial Excellence Energy Division, [email protected]
Tanja Sukaj Talent Acquisition Partner, [email protected]
For union information, please contact:
Monica Anderberg, Unionen, at [email protected]
Johan Ranhög, Akademikerna at Johan.Ranhö[email protected]
Stefan Sandell, Ledarna at [email protected]
We review applications continually, so please send yours no later than 15thof September 2026. If the right candidate appears, the ad will be closed earlier. Applications sent directly via email will be disregarded without notice due to GeneralData Protection Regulation (GDPR).