Service Operations Continuous Improvement Manager

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

1. Continuous Improvement & Project Management

• Developing and implementing continuous improvement strategies aligned with organizational goals.
• Identifying key areas for improvement and set priorities for initiatives.
• Conducting thorough analyses of current processes to identify inefficiencies and areas for improvement. Use data-driven approaches to assess process performance and identify root causes of issues.
• Implementing lean manufacturing and Six Sigma methodologies to reduce waste and improve quality. Support cross-functional teams in the execution of lean and Six Sigma projects. Provide guidance and support to teams on improvement tools and techniques.
• Monitoring and evaluating the effectiveness of improvement initiatives. Use key performance indicators (KPIs) to track progress and measure success.
• Leading and managing improvement projects from inception to completion.

• Developing project plans, set timelines, and allocate resources effectively.

2. Service Centre Operations & Financial Management

• Take full responsibility for the Service Centre cost centre forecast and results, including investments, and monitor progress against financial targets.
• Identify and manage high-quality sub-suppliers for repairs and reconditioning.
• Ensure jobs are executed according to priority in close cooperation with sales, ensuring quick reporting of deviations.
• Adapt internal and external resource availability quickly based on fluctuating customer demands.
• Implement and follow up on relevant KPIs to measure and improve performance.

3. Team Leadership & People Development

• Lead the Service Centre team, providing clear direction and ensuring performance with a strong customer-oriented mindset.
• Manage and develop the capabilities needed to support the overall Service strategy.
• Develop, motivate, and coach direct reports to secure proper competence development.

• Manage performance issues within the Service Centre appropriately and swiftly

4. Quality, Health, Safety & Environment (QHSE)

• Secure a strong QHSE culture within the service centres.
• Implement continuous safety and efficiency improvements based on ALPS board meetings as well as by innovative processes and technologies.

Qualifications

• +8 years of experience in service operations, process improvement, or related roles.
• Experience managing teams and cross functional projects.
• Strong analytical and problem solving skills, with the ability to use data to drive decisions.
• Excellent leadership and people management abilities.
• In depth knowledge of process improvement methodologies.
• Strong communication and interpersonal skills, with the ability to influence and engage stakeholders.
• Financial literacy and experience with budgeting, forecasting, and cost control.
• Fluent English skill preferred, verbal & written.
• Bachelor’s degree in Engineering, Business Administration, Operations Management, or a related field preferred.