Salesforce Developer - Service Cloud Platform
First seen by Alion on Jul 23, 2026.
Job Description :
We are seeking an experienced and highly skilled Salesforce Senior Developer to play a critical role in the design, development, and implementation of our Service Cloud platform. The ideal candidate will have a deep understanding of Salesforce best practices, a strong background in Apex, Lightning Web Components (LWC), and integrations, and a passion for building scalable and robust solutions that enhance our client and agent experience.
Key Responsibilities :
- Design, develop, test, and deploy high-quality Salesforce solutions, primarily focusing on Service Cloud features such as Console, Omnichannel, Case Management, Knowledge, and CTI integrations.
- Write robust, scalable, and efficient Apex code, Triggers, Visualforce pages, and Lightning Web Components (LWC) / Aura Components.
- Implement and manage Salesforce integrations with external systems using REST/SOAP APIs, Platform Events, and other relevant technologies.
- Conduct code reviews, ensuring adherence to Salesforce best practices, coding standards, and security guidelines.
- Collaborate closely with Salesforce Business Analysts, QA, and other developers to translate business requirements into technical solutions.
- Provide technical guidance and mentorship to junior developers.
- Participate in release management, change management, and deployment activities.
- Troubleshoot and resolve complex technical issues related to the Salesforce platform.
Required Skills and Qualifications :
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 6-10 years of hands-on experience as a Salesforce Developer, with significant experience in Service Cloud.
- Proficiency in Apex, Visualforce, Lightning Components, SOQL, and SOSL.
- Strong understanding of Salesforce configuration (workflows, process builder, flows, custom objects, fields, validation rules, permissions).
- Experience with Salesforce APIs (REST, SOAP, Metadata API).
- Familiarity with deployment tools and methodologies for Salesforce e.g Copado.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work effectively in an Agile development environment.
Preferred Certifications (one or more) :
- Salesforce Certified Platform Developer I & II
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Administrator
Key Skills : Salesforce Sales Cloud, Service Cloud, LWC, APEX, Visualforce
Skills
Salesforce, Salesforce LWC, Salesforce Integration, Salesforce Service Cloud, Aura Framework, SOQL/SOSL