Salesforce Program Manager

Role: Salesforce Program Manager

Location: India, Remote

Experience: 8-10 Years

Algoworks

www.algoworks.com

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

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Role overview

We are seeking an experiencedSalesforce Program Manager/Delivery Manager to lead and manage large-scale Salesforce transformation programs for global clients. The ideal candidate will possess strong program management capabilities, excellent client-facing communication skills and deep knowledge of the Salesforce ecosystem. This role requires end-to-end ownership of multiple Salesforce initiatives, stakeholder management across business and technology teams and successful delivery of strategic programs.

Key responsibilities:

• Lead and manage multiple Salesforce implementation, enhancement and transformation programs simultaneously.
• Own end-to-end program delivery, including planning, execution, governance, risk management and successful project closure.
• Serve as the primary point of contact for client leadership and executive stakeholders.
• Build trusted relationships with clients through proactive communication, strategic planning and regular governance meetings.
• Collaborate with cross-functional teams including Solution Architects, Business Analysts, Developers, QA, Scrum Masters.
• Ensure projects are delivered on time, within scope, budget and quality expectations.
• Drive program governance, resource planning, financial tracking, utilization, forecasting and reporting.
• Identify and mitigate delivery risks, dependencies and escalations while ensuring business continuity.
• Work closely with Salesforce architects to define scalable solutions aligned with business objectives.
• Mentor project managers and delivery teams while promoting Agile best practices and continuous improvement.
• Coordinate with offshore and onsite teams across multiple time zones.
• Support pre-sales activities including solution discussions, estimation reviews, staffing and proposal preparation when required.

Required skills and qualifications:

Program management

• 8+ years of overall IT experience with at least 5 years managing enterprise Salesforce programs.
• Proven experience managing multiple concurrent Salesforce projects and distributed delivery teams.
• Strong expertise in program governance, budgeting, forecasting, risk management and executive reporting.
• Experience managing global stakeholders and client relationships.

Salesforce expertise

• Strong understanding of the Salesforce platform and ecosystem.
• Hands-on knowledge of:
  • Sales Cloud
  • Service Cloud
  • Experience Cloud
  • Marketing Cloud or Revenue Cloud (good to have)
• Familiarity with Salesforce release management, integrations, security model and deployment lifecycle.
• Understanding of Salesforce implementation methodologies and Agile delivery.

Communication and leadership

• Exceptional verbal and written communication skills.
• Excellent presentation and executive stakeholder management abilities.
• Strong negotiation, conflict resolution and decision-making skills.
• Ability to lead discussions with CXOs, business sponsors and technical leadership.

Certifications (Preferred):

• Salesforce Administrator Certification
• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant
• Salesforce Advanced Administrator or Application Architect (preferred)
• PMP, PMI-ACP, PRINCE2, or Certified Scrum Master (preferred)

Must have skills:

• Strong expertise in Salesforce ecosystem (Sales Cloud, Service Cloud, Experience Cloud), Agile delivery, program governance, budgeting, risk management, stakeholder management, and end-to-end project delivery.
• Excellent client-facing communication, leadership, and people management skills with the ability to engage executive stakeholders, drive cross-functional collaboration, and deliver successful business outcomes.

Nice to have skills:

• Experience working with US-based clients.
• Exposure to large enterprise Salesforce transformation programs.
• Knowledge of DevOps tools such as Copado, Gearset, AutoRABIT, or Git-based CI/CD pipelines.
• Experience with AI capabilities such as Salesforce Agentforce or Einstein AI is a plus.

What We're looking for:

• Strategic thinker with a customer-first mindset.
• Strong ownership and accountability.
• Excellent leadership and mentoring skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Passion for delivering high-quality Salesforce solutions and building long-term client relationships.

Interview process

2 rounds of discussion.