Rental Collections Coordinator

Responsible for monitoring customer outstanding balances, following up on overdue rental payments, and ensuring timely collection of receivables in line with company policies and agreed payment terms.

• Monitor customer accounts, outstanding balances, overdue invoices, and receivables ageing.
• Follow up with customers via phone, email, and WhatsApp to secure timely payments and meet collection targets.
• Track payment commitments and follow up on delayed, bounced, and pending payments.
• Coordinate with Finance, Rental, Sales, and Operations teams to resolve payment discrepancies and outstanding account issues.
• Communicate account balances and payment obligations professionally while maintaining positive customer relationships.
• Escalate overdue, disputed, and high-risk accounts to management and support legal recovery proceedings when required.
• Issue payment reminders and collection notices in accordance with company policies and applicable regulations.
• Provide outstanding balance and payment status updates to the Sales team before lease-end or vehicle off-hiring.
• Maintain accurate customer ledger records, collection activities, payment commitments, and follow-up updates in coordination with Finance.
• Prepare daily and weekly collection reports, ageing summaries, and overdue account updates for management.
• Ensure compliance with credit control procedures, maintain confidentiality of customer financial information, and support improvements in collection efficiency.
• Perform other relevant duties assigned by management in line with business requirements.

• Monthly collection target achievement.
• Reduction in overdue receivables.
• Timely collection within agreed payment terms.
• Resolution of overdue accounts.
• Accuracy of collection reports and ledger updates.

• Education: Bachelor’s degree in Accounting, Finance, or Business Administration preferred.
• Experience: 2-5 years in collections, accounts receivable, or credit control; car rental experience preferred.
• Technical Skills: MS Office proficiency, particularly Excel; Speed System knowledge is an advantage.
• Languages: English fluency required; Arabic preferred.

• Strong communication, negotiation, and follow-up skills.
• Numerical accuracy and attention to detail.
• Customer dispute resolution and relationship management.
• Target-oriented, proactive, and results-driven.
• Strong organization, problem-solving, accountability, and teamwork.