Customer Support | Internship Milan

We are looking for a motivated and empathetic Customer Support Intern to join our team. This internship is a great opportunity to gain hands-on experience in Customer Success, learn how to manage support tools, and contribute to delivering an exceptional customer experience.

Role expectations

• Respond to customer inquiries via email, chat, and/or phone in a timely and professional manner
• Assist in troubleshooting product or service issues and escalate complex cases to senior team members
• Document customer interactions and feedback using our CRM system
• Help maintain and update the knowledge base and FAQs
• Collaborate with other departments (e.g., Clinical, Sales) to resolve customer concerns
• Participate in team meetings and training sessions to improve support skills

What we're looking for

• Currently pursuing a degree in Business, Communication, Marketing, or a related field
• Excellent verbal and written communication skills in English
• Strong problem-solving abilities and attention to detail
• Empathy, patience, and a customer-first mindset
• Familiarity with customer support tools (e.g., Sales force) is a plus
• Ability to work independently and as part of a team

What We Offer:

• A supportive and collaborative work environment
• Real-world experience in customer service and operations
• Mentorship and training from experienced professionals
• Meal vouchers - 10€ per worked day
• Monthly gross allowance of 700 euros