Night Auditor

Description

Our Company

The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences.

Summary

As a member of the lodging team, a Night Auditor will report to the Lodging Manager. A Night Auditor will have the primary responsibility to operate the front desk during the night shift, as well as assist guests with inquiries during the night.

Duties/Responsibilities

• Work with numbers and reports.
• Handle all guest issues as they arise during the night hours.
• Treat requests with professionalism, tact, and a courteous manner.
• Able to make and answer telephone calls.
• Maintain knowledge of hotel policies including room rates, discounts, special offerings, and events.
• Maintain knowledge of upcoming events, local areas, and hotel offerings.
• Ensure the lobby and shared areas are neat and orderly which may include occasional, sweeping, mopping, dusting and vacuuming.
• Disinfect the workspace.
• Restock toiletries upon need.
• Participate in workplace safety training sessions.
• Participate in workplace safety meetings.
• Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings.
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values.
• Perform other related duties as required.

Supervisory Responsibility -None.

Requirements

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Reliable, ready, and on time for every shift.
• Strong active listening skills.
• Able to take initiative.
• Able to be flexible.
• Strong time management skills.
• Strong organizational skills and attention to detail.
• Excellent technical capacity.
• Provide outstanding guest service.

Required Education and Experience

• Must give exceptional service to all guests.
• Must be able to troubleshoot and create solutions if needed.
• Must be able to work the overnight shift.
• Ability to work without being supervised.
• Must have good judgment or discernment when talking to guests.
• Must have excellent computer/typing skills to ensure quick and efficient customer service for our guests.
• Fluent in English, bilingual a plus.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Continuously works indoors, and alone. Occasionally, work with others.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is continuously required to talk and have hand/eye coordination. Frequently required to sit, stand, walk, and have repetitive use of hands and arms. Occasionally required to bend, climb, reach overhead, grasp, lift and carry up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to determine accuracy, neatness and thoroughness of work assigned, close proximity use of computer software and ability to determine safety of workplace surroundings for themselves and guests.

Position Type/Expected Hours of Work

This is a full-time seasonal position. This position requires you to work the graveyard shift.

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodations for qualified individuals with disabilities.

Our Location

• TRMF is in Medora, North Dakota, in the heart of the Badlands and near the entrance to Theodore Roosevelt National Park.
• Located near the North Dakota and Montana border along Interstate 94, Medora offers convenient access to 110 square miles of rugged natural beauty, outdoor recreation, and regional attractions. Employees have opportunities to experience the surrounding Badlands through activities such as stargazing, biking along the Maah Daah Hey Trail, and exploring the Medora area.
• The Life Skills Center serves as TRMF’s central hub of operations and provides a state-of-the-art campus designed to support employee work, learning, wellness, and community. The facility includes a dining room, fitness center, and designated spaces for music, studying, learning, prayer, reflection, and social connection.