Counter Sales Specialist

About All Surfaces

Together, We are More.

All Surfaces is one of the nation’s leading distributors for flooring and sundries. We are a house of brands, comprised of Walcro, Cartwright Distributing, Tri-State Flooring, Blakely Products, All Tile - CCS, and Abraham Linc. With 45+ locations spread across 23 states. Our commitment to our Core Values-People First, Do Right, Go Beyond, Always Improve, & Let’s Go!-drives our success in partnership with our customers and suppliers.

Position Overview

The Counter Sales Specialist will assist customers in the showroom with purchasing, order pick-up, and providing product knowledge within the flooring industry.

Branch: Cartwright Distributing in Denver, CO

Work Schedule: Monday-Friday 8:00am-5:00pm

Pay: $20-$22/hour depending on experience

Essential Functions

Customer Service

• Greet and assist walk-in customers.
• Provide product information, recommendations, and solutions based on customer needs.
• Direct customers to appropriate products and displays.
• Answer incoming phone calls and respond to customer emails regarding products, pricing, and order information.
• Resolve customer concerns and escalate issues when necessary.

Sales

• Upsell and cross-sell products to maximize sales opportunities.
• Support sales representatives, customer care, and other departments as needed.
• Process sales orders and quotes.
• Participate in vendor events and various product trainings/demos.
• Approve e-commerce orders and keep approvals within SLA metrics.

Order Hygiene

• Manage open orders on the portal.
• Follow up with customers regarding their orders and meet order hygiene standards and procedures.

Warehouse Operational Support

• Support with basic order fulfillment.
• Perform cycle counts and inventory audits as needed.
• Perform other warehouse tasks as needed.

Safety & Housekeeping

• Follow OSHA and company safety regulations.
• Use proper lifting techniques and material handling procedures.
• Maintain showroom displays, product samples, and merchandising standards.
• Carry out other duties and responsibilities as may be assigned or required.

Education

• High School Diploma or Equivalent Degree.

Work Experience

• 0-1 year of customer service, sales, and/or showroom experience.
• Experience working with Point of Sales systems (POS).

Physical Demand and Work Environment

• Ability to work in a fast-paced environment.
• Basic math skills and reading comprehension skills.
• Ability to manage, reconcile and balance a cash drawer daily.
• Frequent bending, lifting, kneeling, and reaching.
• Ability to work at a computer for extended periods of time.
• Must be able to lift a minimum of 50 pounds independently and heavier items with assistance.
• Legally permitted to work in the United States.