AO/Business Analyst

Job Description Summary

We are seeking an In-Office, Pune based, Business Analyst to join our Legal and Compliance Technology Team in Global Technology & Operations.

Team/Group Description

Legal and Compliance Technology provides project management, business analysis, software development, systems administration and production support to the Legal & Compliance, Audit, and Risk departments. Compliance and Legal Technology provides global support for internally developed applications and websites, internally hosted third-party applications, and externally hosted solutions. Examples of the applications supported include Anti-Money Laundering and Customer Screening, Trade Surveillance, Compliance Management, Audit Management, Error and Incident Tracking (Risk), Vendor Management, MFN Machine, Compliance Review Tracker, Daily Restricted List, Compliance Video Training, Electronic Communication Governance, Personal Trade Surveillance and Document Management System.

Role Description

The Business Analyst is a key role for our firm providing business analysis and product management services specifically for our Anti-Money-Laundering (Oracle’s OFSAA Transaction Monitoring and Customer Screening), Trade Surveillance (ACA ComplianceAlpha), Compliance Task Management (ACA ComplianceAlpha), Employee Trade Compliance (StarCompliance). The Candidate will be responsible for collecting and documenting business requirements, working with internal development teams, managing product and project lifecycles, managing relevant technology vendor relationships, and will serve as the subject matter expert for all applications he/she is responsible for. This Candidate will work closely with business users across Compliance and the firm, and will interact with internal Technology teams to implement, enhance, and maintain systems and processes.

Key job responsibilities include, but are not limited to

• Serve as a Business Analyst / Product Owner for Legal and Compliance focused on AML, Trade Surveillance, Compliance Task Management and Employee Trade Compliance.
• Partner w/ senior stakeholders across business, IT, data & quality assurance teams to define enterprise technology solutions & workflow strategy.
• Coordinating and managing offshore teams to provide timely updates and deliverables to global business stakeholders.
• Conduct business analysis by analyzing complex problems & designing system solutions.
• Capture business requirements & translate them into IT & system specifications.
• Improve business processes using tools including Microsoft 365, SharePoint, Co-Pilot, Visio, JIRA, Confluence, SQL Database, and other AI Tools.
• Research, plan and execute projects including acquisition, upgrading and maintenance of software and services. The scope of the projects could include both the development of new software and significant enhancements/changes to existing software.
• Manage third party vendor system implementations as well as in-house systems and ensure timely and effective project delivery.
• Track all ongoing projects and communicate their status in a timely manner to stakeholders.
• Develop and manage centralized plan for deliveries based on the business’ need.
• Identify and actively manage risks. Ensure the appropriate technology controls are in place.
• Vendor management of vendor applications. This includes managing the relationship, service level agreements and total cost of ownership.
• Provide technical support, consulting, training and problem-solving to business users.
• Establish and document operational and troubleshooting procedures for use by local technical support personnel.
• Monitor system performance to ensure system availability and functionality.

What makes this role unique or interesting?

This individual will play a leading role in the evolution of the firm’s compliance technologies and processes. The candidate will have direct exposure to senior business and technology stakeholders across the firm.

Professional development value of this role (i.e., what learning and professional growth does the role offer The Candidate?)

The Candidate will have internal and external training opportunities in both technical and leadership areas. The Candidate will also have exposure to business and other technology groups for future career opportunities.

Job Qualifications (The ideal candidate should have the following)

Qualifications, Experience, Education

• Minimum 5 years of Business Analysis and Project/Product Management experience.
• Bachelor’s degree in Computer Science, Information Systems, or related area.
• 3 years of focus in Financial Services Compliance related technology.
• 3 years of Financial Industry experience.
• Experience working with AML technology required.
• Experience working with Trade Surveillance technology preferred.
• Experience managing offshore and global teams.
• Communication: Speak and write English clearly. Excellent communication (verbal and written) and influencing skills. Strong history of partnership with global business stakeholders. Client focused with a strong sense of ownership and follow-through.

Skills

• Executive presence and high energy.
• Project management.
• Functional knowledge of SQL & Relational Databases.
• Ability to structure ambiguous business problems and partner with IT to recommend technology solutions.
• Client focused with a strong sense of ownership and follow-through.
• Skilled in building and managing relationships with business management and key stakeholders both onshore and offshore.
• Experience in taking products through the Software Development Lifecycle from start to finish.
• Persistence: Demonstrate tenacity and enthusiasm to accomplish tasks. Detail-oriented and deadline driven with proven ability to multi-task across projects.
• Proactively anticipate needs and act without being told what to do. Bring new ideas to the company. Solution oriented and team spirited.
• Efficiency: Prioritize and produce significant output with minimal wasted effort.
• Organization and Planning: Plan, organize, schedule, budget and implement consistently with established goals. Excellent organization skills.
• Follow-through on Commitments: Live up to verbal and written agreements, budgets and schedules.
• Propensity to learn new areas of the business, processes, and applications quickly.
• Excellent problem solving and analytical capabilities. Demonstrate strong analytical judgment by evaluating facts, identifying key issues, and communicating findings through clear, well-structured visual materials, using Visio diagrams and PowerPoint presentations.
• Proven ability to work independently as well as with multiple cross-functional teams spanning both business and other technology groups.

Working Hours - 3 PM IST - 11 PM IST (Some flexibility in working hours will be required to support stakeholders across different time zone)