Junior Claims Handler

We are looking for aJunior Claims Handler, based in Tokyo, Japan.

Your Team

Our team is dedicated to delivering high-quality claims solutions and services to our clients in Japan. We combine technical claims expertise, sound judgment, and deep market insight to manage claims effectively and support our clients when they need us most. Working closely with clients, brokers, internal stakeholders, and business partners, we provide timely, fair, and solution-oriented claims handling while fostering long-term relationships built on trust, integrity, and excellence.

The Impact You Will Have

Reporting to the Regional Head of Claims for Asia and the Director and Local Head of Claims in Japan.

Some of your specific responsibilities could include:

• Handle standard claims from notification through settlement, ensuring timely, fair, and effective claims handling in line with Allianz Commercial Claims Standards, procedures, guidelines, and authority limits.

• Investigate claims, including coverage determination and evaluation of loss exposures, and establish appropriate reserve levels.

• Maintain accurate and up-to-date claims records and documentation in the relevant claims administration systems.

• Prepare and settle standard claims through payment or denial, supporting negotiations to achieve efficient and appropriate claim outcomes.

• Monitor claims developments and proactively prepare management information and reporting, including major claims movements and emerging loss trends.

• Ensure appropriate referral of claims outside delegated authority limits, including preparation of relevant referral documentation and supporting materials.

• Collaborate closely with Underwriting, Operations, MMC, ARC, Finance and other relevant functions to ensure effective claims administration and handling.

• Develop and maintain effective relationships with brokers, clients, external adjusters, and other relevant stakeholders, while supporting appropriate internal and external loss reporting.

• Support broader Claims team activities, including claim registration, market management initiatives, industry events, and other tasks as required.

What You’llBring to the Role

• Experience in Claims administration, with a basic understanding of relevant insurance products, policy wordings, terms, conditions, and coverages.

• Basic knowledge of the claims handling process, from notification and investigation through settlement and recovery.

• Understanding of reserving principles and practices, with basic knowledge of reinsurance and coinsurance arrangements.

• Awareness of relevant legal and regulatory frameworks, including litigation processes and alternative dispute resolution methods.

• Experience with Claims administration systems and the ability to maintain accurate claims records and data.

• Basic understanding of the local and regional insurance market and competitive landscape.

• Ability to build effective working relationships with brokers, clients, and other internal and external stakeholders.

• Exposure to working in a complex, global matrix organization.

• Good analytical skills, with the ability to review information from various sources, analyze data, and draw appropriate conclusions.

• Ability to communicate in both Japanese and English, verbally and in writing.

• The ability to utilize AI tools to support day-to-day tasks, improve efficiency, and contribute to data-driven decision-making is valuable.

109896 | Customer Services & Claims | Entry Level | Allianz Commercial | Full-Time | Permanent

What’s in it for you?

Let’s care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let’s care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let’s care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let’s care for life’s twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let’s care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

People with disabilities:

We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email [email protected]

Recruitment Agencies:

Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.

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