Application Support Officer

All Now Group • 27 days ago

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Location

In office (Bangkok)

Seniority

Junior · 1+ year exp

Employment

Full-Time

First seen by Alion on Sep 24, 2026.

Overview

Company

Impact

Profile match

All Now Group

All Now Group is a Thai company group running delivery and distribution operations supported by its own digital tools. Its operations rely on a rider app, an order system, warehouses and internal operations tools, and it hires application support officers to troubleshoot these systems and coordinate with the IT, warehouse and operations teams. The company is headquartered in the Panjabhum 2 building on South Sathorn Road, Bangkok, Thailand.

allnowgroup.com • HQ: Bangkok, Thailand • Delivery

· Provide timely support to end users for applications such as the Rider App, order system, and internal operations tools.· Investigate and troubleshoot issues reported by users; escalate to relevant teams when necessary.· Monitor system usage, performance, and incidents using dashboards or ticketing tools.· Coordinate with IT, warehouse, and operations teams to ensure smooth issue resolution.· Maintain user guides, FAQs, and knowledge base documentation.· Assist with onboarding or training users on system usage and best practices.· Support testing activities after deployments or system changes to ensure readiness.· Help identify recurring issues and suggest process or system improvements.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field.
1–3 years of experience in IT support, application support, or end user service roles.
Familiarity with logistics operations or Rider/Delivery App usage is an advantage.
Basic understanding of how software systems and mobile apps work.
Strong service mindset, communication, and problem-solving skills.
Willingness to work in shifts or provide support during logistics peak hours if required.

Benefits

- ค่ารักษาพยาบาล- ค่ารักษาพยาบาลคู่สมรสและบุตร- เงินยืมปลอดดอกเบี้ย กรณีครอบครัวป่วยฉุกเฉิน- เงินช่วยเหลือมรณกรรม- ประกันอุบัติเหตุ- โบนัส- กองทุนสำรองเลี้ยงชีพ- ปรับเงินเดือนประจำปี- โอกาสก้าวหน้าในการปรับเลื่อนตำแหน่งงาน

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