Inside Sales Representative

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.

We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

This engaging and dynamic job requires excellent communication skills and a passion for sales. Your primary objective as an Inside Sales Representative is to convert incoming phone inquiries into new customers. You’ll also be expected to assist our First Impression Specialists as backup, so you'll need to have a deep understanding of our plans and process, including speeds, reliability, and pricing structures. Don’t worry! We’ll train you! This understanding will enable you to tailor each conversation to suit each customer's unique requirements and ensure their exceptional experience.

Your day-to-day activities will involve handling inbound calls and making a few outbound calls while actively listening and proactively addressing any concerns they may have. Maintaining a friendly and professional demeanor throughout the conversation is crucial, establishing rapport with customers to build trust and walk them through signing up with ALLO Fiber.

Furthermore, your success in this role will rely on your ability to meet or exceed your sales targets and opportunity with leads from various sources. This requires a proactive mindset, effective time management, and strong negotiation skills. Additionally, you'll often collaborate with several other teams within the company to assist our customers. You’ll be sharing best practices and participating in ongoing training sessions to sharpen your product knowledge and sales acumen.

In this fast-paced environment, adaptability and resilience are essential. At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. Having a positive attitude and a genuine belief in the value of our products, you'll contribute to the growth and success of ALLO!

If that’s you, we want to talk to you!

Commission is paid on a per-sale basis, with payments issued every two weeks with your regular paycheck.

This is an in office position.

RESPONSIBILITIES

• Be a friendly face and voice in our Front Office and over the phone, educating potential customers on the benefits of fiber optics.
• Provide exceptional customer service to existing customers by processing payments, addressing billing inquiries, resolving service issues, handling equipment returns, and completing general office duties as assigned.
• Demonstrate resourcefulness by collaborating and contacting other internal departments to ensure outstanding customer care.
• Match ALLO services and products to customer needs by utilizing excellent active listening skills.
• Submit new sales transactions directly through the ALLO website and coordinate installation schedules.
• Document, track, and systematically follow up on sales leads utilizing the LeadAgent CRM.
• Master the functionality of our internal customer service system (NISC) and provide system support where needed.
• Maintain flexibility to adapt to daily changes and shifting operational priorities.

Education

• High School diploma or equivalent.

• 2+ years Inside sales and/or retail sales experience

Skills, Knowledge, & Abilities

• Bilingual fluency in Spanish is highly preferred.
• Strong attention to detail paired with excellent organizational and time-management skills.
• Ability to quickly learn and grasp new concepts on the job, with a strong overall willingness to learn.
• Solid communication and customer service skills.
• Availability to occasionally work evenings and weekends to support local community events.
• Ability to logically troubleshoot and work through unexpected challenges.
• Self-starter who takes initiative and remains focused on projects from start to completion.
• Genuine passion for people and a commitment to putting customers first.

Requirements

• Ability to remain stationary for extended periods.
• Strong ability to communicate information clearly and effectively.
• Ability to operate a computer and standard office equipment.
• Possess and maintain a valid Driver’s License.

People are our passion. At ALLO, we don’t treat you like a number. You’re a human being.

Get ready to plug into the perks at ALLO:

• Free internet? You bet. Plus, awesome discounts on other ALLO services.

• Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.

• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.

• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.

• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.

• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.

Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.

Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at [email protected].

ALLO is a Drug Free and Tobacco Free Workplace.