Customer Success Manager
Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Oct 9, 2026.
About Aloha
Aloha is a healthcare SaaS company helping providers elevate the patient experience through automation and AI-driven technology - replacing outdated workflows with seamless, personalized engagement so providers can focus on patient care.
We've made the Inc. 5000 list for seven consecutive years (2020-2026), and we're gearing up for our biggest growth chapter yet. We're looking for driven people who want to help us get there!
Check out our products · Meet the team
About the role
Compensation: $70,000 base + On-Target Earnings
Growth: Up to a 2.5% pay raise every 6 months
Perks for standout team members: Professional growth opportunities, fun company events, and the chance to earn company-wide bonuses and recognition!
Location: On-site in McKinney, TX
Why join Aloha?
- Weekly In-House Chiropractic Care
- 4 Company Provided Lunches Weekly
- Dog-friendly office
- Employer-paid Medical, Dental, Vision, and Life Insurance Benefits
- Matching 401(k) up to 4%
- Flexible Vacation & Paid Time Off
- Short-term Disability and Life Insurance
As a CustomerSuccess Manager, you'll serve as the primary relationship and business owner for assigned accounts. You'll be responsible for successful onboarding, product adoption, customer health, retention, and long-term value realization. You'll work to develop a deep understanding of each customer's practice, workflows, and challenges and use your insights to help customers get measurable value from Aloha.
What You'll Do
- Own Customer Relationships: Manage a dedicated portfolio of customer accounts, building strong relationships and serving as their trusted advisor throughout the customer journey.
- Lead Onboarding & Adoption: Guide new customers through a successful launch, helping them implement Aloha's products, optimize workflows, and achieve their business goals.
- Drive Customer Success & Growth: Proactively monitor customer health, identify opportunities to improve product adoption, and uncover opportunities for account expansion.
- Champion Customer Retention: Identify potential risks early, address customer concerns, and develop strategies to improve satisfaction, strengthen relationships, and reduce churn.
- Collaborate Across Teams: Partner with Technical Success, Support, Product, and Sales teams to resolve challenges, advocate for customers, and deliver an exceptional customer experience.
Qualifications
- Ability to thrive in a fast-paced, team-based environment.
- Proficient in relationship building, strategic thinking and maintaing executive presence.
- Possess polished communication, listening, and presentation skills.
- Self-motivated and enthusiastic with a growth mindset.