Business Analyst III
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Location
In office
Seniority
Middle
Overview
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At Alorica, we only do one thing - we make lives better. How? By creating insanely great experiences for customers - online, on the phone, through social media, and in-person. And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment.
- Work with business leaders and representatives to understand problems that need technology or process solutions and document the requirements in a way that can be converted into identifiable deliverables within a project
- Map as is and to be processes to reflect current issues/problems and business requirements
- Produce project analysis documents including BRD, scope matrix, use cases, proposals, etc.
- Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process
- Manage smaller projects/initiatives through all phases of project delivery in lieu of a project manager
- Provide transparency via written and verbal communication to business leaders/stake holder, technology leaders and partners
- Work with the broader team of architects, developers, PMs, QA, etc. be aligned through all phases of the project and project a single face to the customer/business leader
- Adopt agile techniques of story writing and scope definition for application projects or where suitable
- Identify improvement opportunities (proactive and reactive)
- Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
- 5+ years of experience in business analysis and/or process reengineering preferred
- Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
- Project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills
- Proficient in key project management methodologies with emphasis in agile methodology
- Good understanding of infrastructure issues and/or networking challenges, requirements, etc.
- Proficiency in excel, power point, visio, etc.
- Excellent written and verbal skills
- Data analytics skill and SQL knowledge - nice to have
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