Learning Specialist

Passionate about English?

Apply as our Trainer! No experience required. English Teachers/Customer Service Representatives/Call Center Agents/Technical Support Representatives are welcome to apply

Responsibilities

• Conduct Language Skills Support Training, Accent Neutralization, and other communication-related training programs as part of new hire onboarding across various accounts.
• Design, enhance, and facilitate additional training programs aligned with our internal University curriculum, focusing on leadership development and communication tools.
• Evaluate the language proficiency of employees who require further language support and provide targeted coaching and training.
• Develop and implement action plans for continuous language development based on performance and operational needs.
• Organize and deliver structured language support sessions aimed at improving English communication and fluency.
• Participate in voice assessments during the recruitment process and provide feedback on candidates’ communication skills.
• Work closely with Operations Management to ensure consistent use of the English language across the call floor.
• Support and help manage Language Incentive Programs, ensuring alignment with performance goals and language standards.

• Must be college-level or a Senior High School graduate (SHS graduates are welcome to apply).
• Strong English communication skills (both verbal and written) are a must.
• Prior experience as an ESL/English teacher, virtual assistant, or within the academe is an advantage.
• Call center/BPO experience is not required.
• Computer-literate; must be proficient in Microsoft Office tools (Word, PowerPoint, Excel, Outlook).
• Strong presentation, instructional, and research skills