Client Service Associate

At IGL4US (Innovation Growth Line for Us), we are dedicated to transforming the way businesses innovate, grow, and connect with technology.

We specialize in creating intelligent software solutions designed to simplify recruitment, optimize business processes, and empower organizations to reach their full potential.

Our approach blends innovation, strategy, and technology to deliver systems that drive measurable impact. Whether through job platform integrations, automation tools, or AI-driven systems, we help companies bridge the gap between ideas and execution.

We believe innovation should be meaningful - built for us, for collaboration, and for the future of work.

IGL 4 US is seeking a Client Service Associate to join our Cincinnati team.

In this role, you will support clients throughout their experience with the company, answer questions, provide information, assist with service-related requests, and help ensure every interaction is handled professionally and efficiently.

This position is ideal for someone who is organized, approachable, solution-oriented, and interested in building valuable communication and client service skills.

Responsibilities

• Assist clients with questions, requests, and general service needs
• Provide accurate and professional information regarding company services
• Maintain clear and friendly communication with clients
• Help resolve concerns and identify appropriate solutions
• Maintain organized client information and service records
• Coordinate with team members to ensure client needs are addressed efficiently
• Follow up with clients when necessary
• Support daily client service and administrative operations
• Contribute to maintaining a positive and professional client experience
• Develop strong knowledge of company services and internal processes

• Strong verbal and written communication skills
• Professional and positive attitude
• Strong interpersonal and customer service skills
• Ability to remain organized while managing multiple responsibilities
• Good problem-solving and decision-making abilities
• Comfortable working independently and as part of a team
• Attention to detail and ability to follow established procedures
• Willingness to learn and develop new skills
• Reliable, adaptable, and motivated to grow professionally

• Competitive salary of $39,000 - $43,000 per year
• Full-time employment
• Professional training and skill development
• Opportunities for career growth and advancement
• Supportive and collaborative work environment
• Opportunity to strengthen communication, client relations, and problem-solving skills
• Hands-on experience within a growing organization
• Potential to take on additional responsibilities as you develop within the company