Customer Service Representative

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Summary

We are seeking a friendly and customer-focused Customer Service Representative to provide professional assistance, answer questions, and support positive customer experiences. This role is ideal for individuals who enjoy helping people, solving problems, and building strong customer relationships while developing valuable communication and service skills.

Responsibilities

• Assist customers with questions regarding products, services, and promotions.
• Provide friendly, professional, and timely customer support.
• Identify customer needs and recommend appropriate solutions.
• Respond to customer inquiries and routine concerns.
• Maintain accurate and organized customer records.
• Assist with customer satisfaction and retention initiatives.
• Communicate customer feedback and concerns to appropriate team members.
• Support promotional and customer engagement activities.
• Collaborate with team members to achieve service and business goals.
• Maintain a positive and professional attitude during all customer interactions.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Excellent problem-solving and active listening abilities.
• Strong organizational and multitasking skills.
• Positive attitude and willingness to learn.
• Reliable, adaptable, and self-motivated.
• Ability to work independently and as part of a team.
• Previous customer service, retail, hospitality, sales, or related experience is a plus but not required.

• Competitive Salary: $53,000 - $59,000 per year.
• Full-time employment with a professional and collaborative team.
• Career growth and advancement opportunities.
• Professional development and ongoing learning opportunities.
• Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills.
• Exposure to a variety of marketing initiatives and business projects.
• Supportive environment that encourages creativity and new ideas.
• Opportunities to take on additional responsibilities as you grow within the organization.