Client Services Officer - Rotational Lead
Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Aug 28, 2026. ALS scores B on the Alion truth index.
At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
ALS is seeking aClient Services Officer - Rotational Lead to join the Client Services team as part of our Environmental divisionin Stafford, Brisbane.
The ALS Client Services team work closely with our clients, providing quality service in the form of technical and analytical advice as well as facilitating project delivery through effective communication and project management.
The day to day
Responsibilities include but are not limited to:
Greet and support clients’ needs leveraging phone, email and face to face service and communication skills
Promptly answer phone calls and emails professionally to support client enquiries
Liaising with the bottle dispatch team to complete tasking of client container order requests
Preparation of quotations through the LIMS and assisting with tender and expressions of interest preparation
Coordinating the receipt and dispatch of client samples to ALS Environmental laboratories, including liaising with laboratory staff when urgent samples are received
Working with internal stakeholders to complete investigations through the ALS Quality Management System
Occasionally assisting with sorting, packing, labelling, and distributing samples by courier or for pick up
Liaise with clients (internal and external) regarding sample submissions and related queries
Join and nurture a team culture to best support each other and our clients’ priorities.
The essentials
The successful candidate will possess the following skills and abilities:
A positive, responsive customer focus and quality service attitude with a professional attitude
A strong passion and interest in learning
Strong, consistent attention to detail and a commitment to delivering high quality work without compromise
Excellent computer skills including MS Office suite
An ability to multitask, to process multiple concurrent requests efficiently and accurately
An ability and interest in working autonomously, whilst leveraging and investing in team connection and priorities
An understanding or interest in learning and delivering laboratory safety protocols in the handling of chemical hazards
Excellent communication, organisational and time management skills
Solutions driven & hard working
Ability to absorb and retain high levels of information
High level of flexibility regarding hours/availability
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.