Lead Voice Communication Engineer

At Alstom, we understand transport networks and what movespeople. From high-speed trains, metros, monorails, and trams, toturnkey systems, services, infrastructure, signalling and digitalmobility, we offer our diverse customers the broadest portfolio inthe industry. Every day, more than 80 000 colleagues lead the wayto greener and smarter mobility worldwide, connecting cities aswe reduce carbon and replace cars.

Your future role

We have an exciting opportunity available for an experienced Lead Voice Communication Engineer (known internally as a Telephony/EHP/Voice & Data Logger Lead) to join our team responsible for the delivery of the Suburban Rail Loop East (SRLE) project in Melbourne, Victoria. This transformational project will comprise of approximately 26 km of twin-bored tunnels from Cheltenham to Box Hill, six new underground stations at Cheltenham, Clayton, Monash, Glen Waverley, Burwood and Box Hill and a train stabling and maintenance facility at Heatherton. Take on a new challenge and put your Telephony/EHP/Voice & Data Logger expertise to good use in the delivery of this state-of-the-art transportation project. You will work with a collaborative, dynamic and committed team, and you will play a key role in ensuring that the project complies with customer and design requirements, while meeting quality, cost and deadline objectives.

Responsible for leading the design for the Telephony/EHP/Voice & Data Logger Systems for the Suburban Rail Loop (SRL), you will also;

• Understand customer requirements and project context
• Manage the offshore (Bangalore, India) Telephony/EHP/Voice & Data Logger team
• Participate in the design workshops with customer and work towards getting approval as per the project key milestones
• Day to day responsibilities include preparation of Design documents, interacting with vendors for various Telephony, EHP and Voice & Data Logger sub-systems.
• Working closely with all stakeholders like PrEM, Interface Manager, other Work Packages, Etc.
• Designing of Telephony/EHP/Voice & Data Logger systems.
• Participate in technical workshop with customer.
• Interface with OEMs.
• Close design documents with customers.
• Supervise and support the T&C team.

What you'll bring

• Experience working with modern telephony and VoIP environments, including technologies such as IP-PBX, SIP-based communications, media gateways, telephones, intercoms, help points, or emergency communication systems.
• An understanding of how voice services are designed, configured, and maintained, including call routing, call management, network performance, and service optimisation.
• Experience analysing Call Detail Records (CDRs) and telephony data to support troubleshooting, operational reporting, incident management, or service improvement activities.
• Knowledge of telephony service concepts such as service quality, traffic management, user access controls, and call prioritisation.
• Familiarity with emergency communications, help point, intercom, or passenger communication systems, including how critical calls are managed, prioritised, and escalated.
• An appreciation of accessibility and customer experience requirements, ideally including exposure to public transport, passenger communications, or inclusive design standards.
• Understanding of relevant industry standards, regulations, or compliance requirements relating to telecommunications and communication systems.
• Experience with voice recording and logging solutions, including call capture, storage, playback, and monitoring technologies.
• Knowledge of voice technologies, including codecs, voice quality considerations, and network bandwidth requirements.
• The ability to apply technical expertise to investigate issues, identify improvements, and support the delivery of resilient communication services in operational environments.

Things you’ll enjoy

• 18 weeks paid parental leave
• Purchase up to 3 additional weeks of annual leave
• Flexible public holidays - swap public holidays to suit your preference
• ME day - an additional paid day off each year
• Employee Assistance Program (EAP) plus access to our Wellbeing Hub
• Family discounts on car hire and car sharing
• Volunteering leave
• Diversity & Inclusion employee network groups
• Discounted private medical insurance, novated leasing
• Salary Continuance Insurance
• Our investment in your development, through award-winning learning.
• Stability, challenges and a long-term career enabling you to steer your progression in whatever direction you choose.

Here, progress isn’t always easy - the scale is massive, the tasks are complex - but the impact is real. Because when the system runs, the train moves, and the city connects - that feeling stays with you. And the legacy lasts.

As a global business, we’re an equal-opportunity employer thatcelebrates diversity across the 70+ countries we operate in. We’recommitted to creating an inclusive workplace for everyone.

An agile, inclusive and responsible culture is the foundation ofour company where diverse people are offered excellentopportunities to grow, learn and advance in their careers. We arecommitted to encouraging our employees to reach their fullpotential, while valuing and respecting them as individuals. Weare an equal opportunity employer and strongly encouragewomen, Aboriginal and Torres Strait Islander, people withdisability and other minority groups to apply.

We recognise that embracing flexibility & inclusivity is thesmarter way of working. Please speak with us about yourindividual needs or if any workplace adjustments are required. Ifyou require any adjustments to the recruitment process pleaseemail:

[email protected]

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As part of the application process, you will be required toundergo pre-employment reference and medical checks,including drug and alcohol testing.