Service Manager
Confirmed on the employer's own hiring board on Nov 1, 2026. First seen by Alion on Oct 22, 2026.
Our Wilmington, MA location is looking for a full time Service Manager. The primary responsibilities of the position consist of, but are not limited to:
Supervise the operation of the service department
Foster a positive customer and employee relations atmosphere
Review & analyze department data meet sales and profit goals
Process and review work orders, invoicing and customer quotes
Monitor employee training progress
Oversee payroll entry and audit for accuracy
Purchase order acquisition and coordination
Monitor work in progress
Responsible for condition of service vehicles and facility
Incorporates Alta's Guiding Principles into daily activities
Performs other duties as assigned
Consistent, regular, and reliable attendance including being ready for work at the designated start time
Desired Skills and Qualifications:
4-6 years of previous management experience preferred
Strong working knowledge of electric and liquid propane units
Good mechanical aptitude
Excellent written and verbal communication skills
Good customer relations and people skills
Ability to successfully manage others
Computer Skills - Microsoft Word, Excel, and Outlook
Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Physical Demands/Work Environment:
Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl. taste/smell
Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds
Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)