Senior Director, Lead of Customer Operations
Job Details:
Job Description:
Altera is seeking a Senior Director, Lead of Customer Operations to lead a broad customer-facing organization spanning both Customer Operations and Inside Sales! This role is designed for a strong leader who can bring operational rigor, customer focus, and team leadership to a critical part of Altera’s commercial engine as the company continues to stand up as an independent business.
This leader will be responsible for driving operational excellence, strengthening customer relationships, and leading a combined organization that supports commercial execution across customer operations, inside sales engagement, escalations, and cross-functional coordination. While the role spans both organizations, the center of gravity is Customer Operations: building scalable processes, improving execution quality, and creating a more responsive and effective customer experience. The ideal candidate brings deep experience in customer operations, strong people leadership, and a fast-paced, growth-oriented mindset, with additional strength in inside sales, FPGA, and distribution.
What You Will Do
Lead a combined Customer Operations and Inside Sales organization, including a team of 35+ professionals and frontline leaders
Build a high-performance culture focused on accountability, responsiveness, customer success, and execution discipline
Drive operational excellence across customer-facing workflows including escalations, order support, issue resolution, service coordination, and inside sales engagement
Strengthen customer relationships through consistent execution, timely communication, and high-quality support across the full customer interaction model
Partner closely with sales, sales operations, supply chain, finance, planning, customer service, and other cross-functional stakeholders to improve end-to-end business outcomes
Establish clear operating rhythms, performance metrics, service expectations, and management processes to improve speed, predictability, and quality
Improve how Customer Operations and Inside Sales work together to support bookings, revenue execution, customer satisfaction, and commercial responsiveness
Identify process gaps and implement scalable workflows, controls, and best practices that support growth
Lead complex customer escalations with urgency, sound judgment, and strong cross-functional alignment
Develop organizational capability through coaching, talent development, succession planning, and leadership bench building
Help shape a modern, agile, and customer-centric operating model for Altera as an independent company
Why Join Altera
This is a highly visible leadership opportunity to shape two important organizations at a pivotal moment for Altera. The role offers the chance to improve customer outcomes, strengthen commercial execution, and build a scalable operating model that supports growth. For the right leader, this is an opportunity to have meaningful impact across people, process, and customer experience.
The pay range below is for Bay Area California only. Actual salary may vary based on a number of factors including job location, job-related knowledge, skills, experiences, trainings, etc. We also offer incentive opportunities that reward employees based on individual and company performance.
$209.5K - $303.2K USD
We use artificial intelligence to screen, assess, or select applicants for the position. Applicants must be eligible for any required U.S. export authorizations.
Qualifications:
Minimum Qualifications
15+ years of experience in customer operations, sales operations, inside sales, commercial operations, or related business leadership roles
7+ years of people leadership experience, including leadership of managers and larger-scale teams
Proven success leading customer-facing operational organizations in dynamic, fast-paced, and highly matrixed environments
Experience in semiconductor, FPGA, or related technology industries
Familiarity with channel, distribution, and partner-led business models
Strong background in customer operations, including process improvement, escalation management, and cross-functional execution
Experience leading teams responsible for customer engagement, operational support, and commercial responsiveness
Demonstrated ability to improve service levels, team performance, and operational discipline through strong leadership
Excellent communication, organizational, and stakeholder management skills
Ability to operate effectively at both strategic and tactical levels
Bachelor’s Degree required; Advanced degree preferred
Preferred Qualifications
Deep expertise in customer operations with complementary leadership experience in inside sales or commercial support organizations
Experience supporting complex customers, high-volume activity, and high-visibility business issues
Proven ability to lead through transformation, organizational change, or company stand-up environments
Leadership Profile
The successful candidate will be:
A strong people leader who can scale teams, develop talent, and create accountability
Highly customer-focused, with a clear bias toward responsiveness, execution, and relationship strength
Operationally rigorous, with the ability to turn complexity into structure and action
Comfortable leading in a fast-paced, evolving environment with changing priorities
Energized by the opportunity to help build Altera’s next chapter as an independent company