ICC - Operator
Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 12, 2026.
Introduction
Business Unit: Altron Digital Business
Location: Randburg, Gauteng
Appointment Type: Permanent
We are looking for a Command Centre Operator, who will play a vital role in monitoring and coordinating operational activities within our command centre. You will be responsible for ensuring the smooth functioning of the command centre, by performing basic checks and approved support activities, managing incoming monitoring events and dispatching appropriate resources, when the event is categorised as an incident. The ideal candidate will have exceptional multitasking abilities, strong analytical skills, technical server and network background, and the ability to remain calm under pressure. Note: Due to text limitations within the system, this advertisement provides a summary of the role, responsibilities, and requirements.
Required Tasks
To ensure that tickets logged are followed up / escalated, serviced and closed within the agreed SLA
To ensure that incident tickets are logged retrospectively if no call was logged for work completed. No ticket no performance
Monitor and operate various systems and services, including virtual platforms, server components, operating systems, network components, within the command centre
Analyse and act on alerts that require intervention though logging tickets, first call resolution and ticket management to resolution
Manage tickets in your control providing accurate and timely information and dispatching appropriate resources when necessary
Maintain constant vigilance over multiple screens and systems to identify potential incidents, anomalies, or security breaches
Collaborate with internal departments, external agencies, and field personnel to ensure seamless coordination and communication during incidents or emergencies
Requirements
Matric, Technical Support NQF Level 4; Diploma in Information Technology
CompTIA N+
Microsoft Certified: Azure Administrator Associate
ITIL Foundation
2 - 4 years of Technical Support with an emphasis in MS Azure, Migration to Cloud, MS Operating Systems, MS Office or Office 365 and MS Server
General Comment/s
Onsite - Client site