Optimisation, Improvement & Automation Manager
Confirmed on the employer's own hiring board on Nov 3, 2026. First seen by Alion on Nov 2, 2026.
Introduction
Business Unit: Netstar
Job Type: Permanent
Location: Midrand
Are you passionate about transforming operations, improving customer outcomes, and leveraging automation to increase efficiency? We are looking for an experienced Optimisation, Improvement & Automation Manager to lead our operational improvement and automation agenda within the Recoveries environment.
This is a strategic change and performance leadership role focused on how the operation is measured, improved, and enabled. The successful candidate will design and manage performance measurement systems, lead operational improvement initiatives, and oversee the automation portfolio to deliver measurable gains in service, efficiency, scalability, and customer outcomes.
Required Tasks
Performance Management & Operational Optimisation
Design and implement operational performance frameworks, including KPI definitions, targets, baselines, and reporting standards.
Develop and maintain performance reporting systems that provide leaders with a single, trusted source of operational insight.
Lead regular performance reviews with operational leaders and facilitate corrective action planning.
Analyse cycle times, workloads, productivity, and outcomes to identify improvement opportunities and optimise capacity planning.
Continuous Improvement Portfolio Management
Own and manage the end-to-end improvement pipeline, from opportunity identification and prioritisation through implementation and benefit realisation.
Lead root-cause analysis initiatives to address recurring operational challenges, delays, and escalations.
Pilot process improvements, evaluate outcomes, and scale successful initiatives across the operation.
Develop and maintain process documentation.
Requirements
Qualifications
Degree or Diploma in:
Engineering
Information Systems
Data Analytics
Operations Management
Or a related field
Experience
Minimum 5 years' experience in:
Process Improvement
Business Transformation
Operational Analytics
Automation Programmes
Minimum 2 years' experience leading cross-functional improvement or change initiatives.
Advanced proficiency in Microsoft Excel and at least one Business Intelligence or Dashboarding tool.
Strong experience in data-driven decision making and performance management.
General Comment/s
Apply now and help us build a smarter, more efficient, and scalable future.