MERC - Energy Engineer

Position Summary

This position is responsible for providing our services directly to commercial, industrial, and other utility customers.  You will provide expert advice and coordination for our programs while recommending specific modifications to gas systems; you will also convince prospective clients of the improved efficiency that our services will bring. This role combines field work with office time (typically 3 field days to 2 office days per week).  This position will provide energy advice and coordination services for customers—including trade partner facilitation—and will identify opportunities regarding energy efficiency and introduce the various prescriptive and custom incentive measures that pertain to the customer segment.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Direct installation of energy saving products as directed by program management

Adhering to the safety requirements of the organization and the utility client

Promote the energy efficiency program to customers, trade allies and program stakeholders within your assigned territory

Understand and implement the company’s Sales Process, including but not limited to:

Make outbound calls to existing customers to meet assigned energy saving targets

Initiate new business with new customers through business-to-business efforts

Manage field time effectively with customer, Trade Ally and program stakeholder visits

Develop and deliver presentations to create awareness about the program

Respond to customer inquiries and concerns by phone, electronically or in person to move projects towards completion

Work with utility customers to provide energy efficiency and the business activities of its customers

Identify and provide documentation of on-site opportunities and written summary reports for energy efficiency to customers and client/Program Manager, provide follow-up to as required

Discuss technical elements of energy consuming equipment-i.e., lighting, HVAC, hot water system, building and pipe insulation, and air sealing

Enter data into spreadsheets and database to determine energy savings and to manage current projects which may also include collaborating with Energy Engineers as required

Maintain professional appearance and behavior appropriate for a representative of our organization and the utility

Build quick rapport with customers.  Quickly initiate conversations with customers on site and virtually regarding energy usage at the facility

Be able to work in a team atmosphere, and willing to collaborate on continuous improvement of operations year after year

When required, provide written summary reports directly to the customer, and summary reports to the client/Program Manager

Assist Program Manager in the training of new team members

Lead presentations promoting energy efficiency programs for targeted groups

Assist customers through the rebate application process

Install energy efficiency products in tenant units and building common areas

All other duties as assigned

Position Requirements

Education and Experience

Bachelor’s degree from an accredited college or university or equivalent experience.  Technical school degree combined with demonstrated experience in electric/gas utility field will be considered.  Equivalent work experience may be considered.

3 – 5 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, conservation and energy management, or related experience

Previous experience managing staff performing proactive customer outreach activities

2 – 3 years of experience in energy efficiency and/or energy modeling

Previous customer service, sales, or marketing experience

Required Skills, Knowledge and Abilities

Must be self-motivated, organized and have ability to prioritize workload

Must be flexible to handle a wide variety and work at a fast pace

Ability to adapt to changing environment in the program when required

Proficient in Microsoft Office, specifically Word, Excel, PowerPoint, and Outlook

Strong data entry skills in entering information in tracking systems/databases

Ability to communicate effectively, both verbally and in writing with customers, clients and employees

Ability to analyze and interpret data and solve practical problems

Knowledge of mathematical concepts such as fractions, percentages and ratios

Committed to diversity and inclusion

Reliable transportation

Licenses & Certifications

Valid driver’s license

Compensation & Benefits: 

Franklin Energy reasonably expects the starting salary for this position to fall between $78,000.00 and $85,000.00 annually. The final offer will be determined based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs. Franklin Energy offers a comprehensive benefits package, including medical, dental, and vision coverage; retirement benefits; paid time off; paid holidays; and other company-sponsored benefits and programs.

Travel Requirements

Willingness to travel less than 50%

Physical Demands and Work Environment

Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls

Ability to lift up to 40 pounds

Noise Level is typically moderate

Employee could be exposed to fumes and/or airborne particles and risk of potential shock