Associate Manager - Training Consultancy & Delivery

Job Title

Purpose of the Role

Associate Manager - Training Consultancy & Delivery is responsible for leading a team of Training Consultants who design, deliver, and optimize customer learning solutions that drive product adoption, operational excellence, and measurable business outcomes.

This role combines people leadership, customer consultancy, learning strategy, and service delivery management to ensure customers receive high-quality, value-driven training services. The successful candidate will develop a motivated and collaborative team, build trusted relationships with customers and stakeholders, and continuously evolve training services to meet changing business and customer needs.

As a trusted partner to customers and internal stakeholders, the Manager plays a key role in capability development, customer success, service excellence, and the ongoing growth of the Training Services portfolio.

Key Responsibilities

• Lead, coach, and develop a team of Training Consultants to deliver effective learning solutions and meaningful customer outcomes.
• Cultivate a culture of teamwork, ownership, customer focus, and ongoing learning.
• Manage team priorities, capacity, and resources to ensure efficient and high-quality service delivery.
• Partner with customers to understand business goals, identify capability gaps, and recommend practical learning and adoption strategies.
• Oversee the successful full lifecycle delivery of training programs across assigned customers, projects, and regions.
• Build trusted relationships with customer stakeholders and provide consultative guidance on learning and capability development.
• Track training effectiveness, adoption, and impact using relevant measures and ongoing feedback.
• Identify opportunities to expand and improve training services, contributing to customer growth and value realization.
• Collaborate with Customer Success, Consulting, Product, Sales, and Support teams to align learning initiatives with business priorities.
• Drive ongoing enhancement of training services, methodologies, tools, and delivery practices.
• Lead and contribute to improvement and innovation initiatives supporting the Training Services portfolio.
• Promote knowledge sharing, best practices, and cross-functional collaboration throughout the organization.

Relevant Experience

• Strong leadership, coaching, and team development skills with the ability to support and motivate engaged teams.
• Excellent communication, relationship-building, and collaboration skills, including interactions with senior customers and business leaders.
• Solid understanding of customer objectives and ability to translate them into effective learning and capability development solutions.
• Experience in learning strategy, training needs analysis, program design, and delivery of instructor-led, virtual, blended, and digital learning.
• Experience managing complex programs, projects, and service delivery while balancing expectations, quality, and business needs.
• Analytical and problem-solving skills with the ability to assess learning effectiveness and impact using data-driven insights and feedback.
• Effective planning and organizational skills, with the ability to manage multiple priorities in an evolving environment.
• Excellent communication, change leadership, and continuous learning mindset, with the ability to work effectively across global and multicultural teams.
• Relevant degree in a related field (such as Learning & Development, Education, Organizational Psychology, Business Administration, Communication, or Management) or equivalent relevant experience.

What we can offer you ?

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.