Functional Trainer

Job Title

Purpose of the Role

As a Functional Trainer within Training Consultancy & Delivery, Customer Learning Services - Airline Solutions, you will design and deliver engaging training for airline customers. This includes both virtual and in-person sessions. The role focuses on helping customers maximize the effective use of Amadeus Altéa products by creating learner-focused programs and ensuring consistent, high-quality experiences.

You will work independently and collaboratively, applying creativity and best practices to drive customer performance, retention, and satisfaction across the airline industry.

In this role, you'll:

• Develop and deliver classroom, virtual, and blended learning programs tailored to client needs.

• Analyze training needs through consultation with internal teams and customer stakeholders.

• Create and maintain high-quality training materials including e-learning modules, facilitator guides, and supporting resources.

• Transform instructor-led courses into engaging digital learning experiences using established tools and methodologies.

• Apply feedback and evaluation processes to ensure relevancy, continuous improvement, and measurable impact of training programs.

• Act as a knowledge resource for stakeholders across the product lifecycle, ensuring alignment between training and product updates.

• Stay up to date with product innovations and share insights across the training team.

• Travel internationally to deliver training onsite at customer locations across North America, South America, Africa, and APAC (Asia Pacific) regions

Relevant Experience :

• Minimum 5 years of experience in the airline or travel industry, preferably with training delivery expertise.

• Familiarity with Amadeus Altéa or similar airline reservation and inventory systems is an advantage (not mandatory).

• Strong communication and presentation skills, both written and verbal.

• Ability to confidently facilitate training in both virtual and in-person formats.

• Comfortable managing multiple priorities and adapting to changing needs.

• Skilled in digital learning development and learner-centered approaches

• Willingness and ability to travel frequently for international assignments.

• University degree in Education, Instructional Design, or equivalent professional experience

• This role requires valid and unrestricted work rights in Thailand.

What we can offer you

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.