Specialist– Integration Consulting

Job Title

Common accountabilities:

- Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.

- Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.

- May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business.

Specific accountabilities:

Pre-sales

Support sales organization for integration matters (perform demos, analyze customer business flows and propose integration solutions to cope with customer requests)

Assistance & consulting

Provide advice/consulting to customers for their integration activities between Amadeus systems and customer systems

* Provide functional support and problem resolution within the overall integration project

* Ensure submission of SOR or change proposals (CPR) to Product Management

* Establish and manage the product/solution integration schedule

* Support Integration activities during the implementation project

* Provide formal integration status, KPIs and customer feedback reporting to Management

* Perform final sign-off/ certification prior to implementation in production

Post integration & Post implementation Consultancy

* Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities

* Make sure customers make the most of the Amadeus products / solutions

* Identify and prioritize critical issues, problems and root causes

Process Improvement

Follow-up the implementation of internal processes improvement / automation

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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