Cluster Revenue Manager - Amanbagh

Location Overview

Join our team in Amanbagh. With its ancient forts and tiger-inhabited wilds, Rajasthan is renowned for its beauty, nowhere more concentrated than in the Aravalli Hills in the garden oasis that is Amanbagh. Once the staging area for royal tiger hunts, today the rose-hued cupolas and vaulted entrances of the resort's Mughal-inspired structures soar from the greenery - utterly peaceful and consummately private.

JOB TITLE: Cluster Revenue Manager

DEPARTMENT: Sales & Marketing /Revenue Management

LOCATION: Delhi - Cluster Role for India & Sri Lanka

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences, and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures, and experiences few are privy to. We live by the ‘Aman way of life’ - a mindset shared by our guests, homeowners and employees which creates a lifelong sense of belonging driven by our values of:

• Invest in individuality - fostering an environment where each person can push boundaries, take risks, and challenge norms.
• Nurture pathfinder spirit - exploring experiences, opportunities and locations which transform into exciting new ventures.
• Act like owners - taking charge, leading by example and an immense sense of pride in our work.
• Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful, and collaborative manner.

SUMMARY:

The Cluster Revenue Manager will be responsible for leading the revenue management strategy for multiple hotels within a designated cluster, ensuring that each property maximizes its revenue potential. This individual will work closely with the general managers, revenue teams, reservations, and sales & marketing of each property to develop pricing strategies, forecast demand, and optimize the hotel’s total revenue. This role requires a deep understanding of the market conditions and competition within the cluster’s region, as well as strong leadership skills to drive revenue growth across multiple locations.

KEY RESPONSIBILITIES:

• Revenue Strategy: Drive total revenue optimization for a cluster of hotels, aligning pricing, market segmentation, and room type strategies to maximize profitability.
• Pricing & Inventory Management: Manage pricing and room inventory across all channels, including F&B, spa, and ancillary revenue sources, ensuring optimal net revenue.
• Forecasting: Execute precise monthly and weekly forecasts for various market segments, projecting demand, and identifying opportunities for revenue growth.
• Revenue Strategy Meetings: Lead the revenue strategy meetings, providing insights and data-backed recommendations to enhance performance.
• Competitive Analysis: Perform weekly competitive market analysis to identify trends, optimize RevPAR, and maintain pricing integrity across the cluster.
• Reporting & Communication: Prepare comprehensive month-end assessments, engage in discussions regarding outcomes, and communicate findings to pertinent stakeholders, including Regional/Corporate Revenue Management. Proactively analyze and communicate business trends and booking pace relative to market benchmarks, prior periods, forecasts, and budget projections.
• Team Leadership: Lead and mentor the revenue management and reservations teams, fostering a culture of continuous improvement and development. Cultivate a culture of Total Revenue Management, and that succession plan exists within the department of each hotel.
• Collaboration: Partner with department heads to align promotional strategies and initiatives, ensuring seamless integration of revenue management with hotel operations.

Acts as the revenue champion in the absence of property-based Revenue Management leadership, collaborating with all hotels departments to develop property- specific strategies for sustainable growth. Focuses on team training and development while actively seeking total profit optimization and cost control initiatives.

• Technology Utilization: Ensure the full utilization of available technology (PMS, RMS, CRS,CM) to optimize business mix and revenue strategies.
• Corporate Collaboration: Act as the revenue champion for the properties, collaborating with corporate and regional revenue management teams to ensure strategy consistency and alignment with broader corporate goals.
• Projects: Execute Revenue Management projects as assigned, including the implementation of advanced reporting tools, process automation, and participation in corporate initiatives.
• Compliance: Ensure compliance with Aman’s financial, legal, revenue management and sales requirements as directed by corporate offices.

EXPECTED CONTRIBUTION

• Leadership: Provide strategic direction and leadership, balancing short-term revenue goals with long-term growth strategies. Mentor team members, fostering collaboration and cross-functional cooperation.
• Conflict Resolution & Adaptability: Address and resolve conflicts constructively. Adapt to changes and make decisions based on available information, taking ownership of chosen strategies.
• Stakeholder Management: Manage relationships with key stakeholders both internally and externally to ensure alignment with overall revenue and business goals.
• Standard & Policy Compliance: Ensure adherence to all Aman policies, procedures, and standard operating guidelines, maintaining the highest level of professional conduct.

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Experience: Minimum of 5 years in supervisory/management roles in Hospitality Revenue Management.
• Expertise: Strong knowledge in forecasting, market segmentation, distribution channels, and pricing tools. Proven ability to conceptualize and implement distribution strategies aligned with revenue management.
• Technical Skills: Proficient in Opera PMS/ORS, CRS Synxis, Ideas G3, and channel management systems. Highly computer literate with Microsoft Office programs.
• Communication: Excellent written and verbal communication skills in local language and English; additional languages are an asset.
• Leadership & Collaboration: Ability to lead and develop teams while working with multiple stakeholders across different departments.
• Problem Solving: Strong analytical and problem-solving skills with high attention to detail.
• Professionalism: Positive, engaging, and professional attitude with a focus on delivering results in a fast-paced environment.