Learning, Development & Quality Manager – Amanera
Location Overview
Join our team in Amanera. Backed by jungle, fronted by a sweep of Atlantic Ocean, Amanera enjoys a panoramic clifftop perch on the Dominican Republic’s pristine north coast beaches. Set above the celebrated golden sands of Playa Grande, the resort offers unparalleled access to water sports and back-to-nature experiences, infused with the spice and flavour of Dominican life.
Role
We are looking for a Learning and Development and Quality Manager to join our team. In this role, you will support the design and delivery of learning programmes that strengthen service excellence across the resort. You will help colleagues grow, enhance operational quality, and reinforce our culture and values. You will play an important part in ensuring that every guest experience reflects our commitment to exceptional service and continuous improvement.
Responsibilities
Support the creation and delivery of learning and development programmes that meet operational needs
Maintain annual training plans and collaborate with leaders to ensure programmes are delivered effectively
Assist with quality assurance processes, including audits and performance reviews, to identify training needs
Provide onboarding, coaching, and development support for colleagues and new leaders
Deliver core learning programmes, including orientation, service skills, and supervisory development
Maintain accurate training records and ensure compliance with mandatory learning requirements
Coordinate cross-training, language training, and internship programmes with internal and external partners
Support corporate learning initiatives and guide participants through development programmes
Manage the learning and development budget and identify cost-effective training solutions
From time to time assist with recruitment effort including but not limited to coordination of interviews, background checks, job postings, among other recruitment tasks.
Assist in other related HR tasks delegated.
Requirements
Minimum of two years’ experience in learning and development within a luxury service environment
Bachelor’s degree in Hospitality, Tourism, Business Administration, Human Resources, or a related field
Proficiency in written and verbal communication in English, with additional languages an advantage
Strong knowledge of modern learning tools, technology, and learning management systems
Excellent communication, presentation, and interpersonal skills, with the ability to work collaboratively across departments
Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
Access to our training platform
Discounts in Food and Beverage outlets
Discounts on Aman retail
Meals while on duty
Housing allowance
Private health insurance
Attractive service charge
If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.