Area Manager , CXO

Who are we?

Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives - even if for just a few moments. We operate out of designated retail locations - where it’s convenient for our customers - helping facilitate the delivery and return of customer orders.

About the Role

We seek an Area Manager to bring Amazon’s customer obsession to life. In this role, you’ll oversee operations across multiple locations, leading shift leaders to deliver exceptional customer experiences. You’ll cultivate a dynamic team culture rooted in customer obsession, trust, respect, continuous learning, and enthusiasm.

Key job responsibilities

- Lead shift leads and associates, overseeing hiring, onboarding, performance, and career growth.

- Drive daily operations by executing SOPs, identifying improvements, implementing solutions, and providing training.

- Foster a customer-focused culture aligned with Amazon’s Leadership Principles.

- Track key metrics, manage performance inputs, and present results in business reviews.

- Oversee multiple sites, prioritize time effectively, and develop strong store leadership.

- Ensure a safe, clean, and secure environment for employees, customers, and packages.

- Handle escalations and guide associates on issue resolution.

- Travel 50-75% between locations.

- Work flexible hours, including nights, weekends, and holidays.

- Lift up to 49 lbs and stand for shifts up to 10 hours.

- Must be at least 18 years old.

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

Basic qualifications

- Experience in customer-facing leadership roles

- Experience in problem solving and delivering results

- Experience working independently with minimal supervision

- 2+ years leadership experience in a customer-facing retail, hospitality, or grocery environment, or 2+ years of Amazon (Blue Badge/FTE) experience, or Bachelor's degree from an accredited university.

Preferred qualifications

- Experience using data and metrics to back up assumptions and implement effective solutions

- 2+ years of people management leading teams of 20 experience

- Experience developing and managing a high-performing team

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Berkeley - 70,400.00 - 75,000.00 USD annually