Area Manager Delivery Operations

Operations are the driving force behind Amazon. This key service of our business allows us to efficiently fulfill and ship orders so that our customers receive their items on time. As an Area Manager, you will ensure that your site operates smoothly to meet customer demand. You will lead a team that contributes to the safety, efficiency, and quality of our operations, and you will oversee several projects across our network to drive productivity.

Key job responsibilities

- Create, oversee, and promote a culture of safety and well-being.

- Analyze and implement changes to maintain high and consistent levels of quality and productivity.

- Supervise projects aimed at streamlining processes, optimizing productivity, and improving service quality within your area of responsibility.

- Analyze team performance against company objectives and implement actions to enhance operational excellence.

- Collaborate with management colleagues to standardize shift practices

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis

- Managing day-to-day relationships with multiple Delivery Service Providers (DSPs)

- Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team

- Presenting operational metrics regularly to the senior leadership team

- Problem-solves for closing gaps between performance and goals

- Works with key business partners

- Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.

- Proactively identifying and leading process improvement initiatives and Lean tools.

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

About the team

Amazon Logistics, or AMZL, handles 'last mile' delivery operations in partnership with third-party delivery companies. We leverage creativity and continuous improvement initiatives to deliver millions of physical products to our customers. Our goal is to make the delivery experience as smooth as possible for our customers and to deploy global delivery solutions for our latest concepts, such as Amazon Fresh, Prime Now, and Amazon Restaurants.

Our work operates in two ways. Our 'under the roof' teams process millions of products before sending them to our delivery teams. The human element is at the heart of the team's activities, providing essential support, even during nighttime operations. We primarily focus on operations, with teams present 24/7 at most of our sites.

As for our 'on the road' teams, they work with Amazon Flex, a network of delivery companies. Each year, we continue to raise the bar for customer experience through new delivery services. We are constantly searching for new ways to tackle the logistics challenges of the industry and innovative ideas to reduce our carbon footprint, relying on a fleet of vehicles (including electric vehicles) and cutting-edge technologies.

Basic qualifications

• A university degree
• Significant experience in people management
• Experience in communicating with a wide range of stakeholders, including peers and management
• Significant experience in using data or feedback to influence business decision-making
• Advanced proficiency in verbal and written English (and Dutch)

Preferred qualifications

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

Experience working with Lean, Six Sigma and Kaizen techniques

Experience working in another logistics environment

Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Proficiency in verbal and written French

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.