Customer Solutions Manager, CSM Field Germany

Every large organization has a moment where AI and Cloud stops being a technology decision and becomes a business transformation. That's where you come in.

As a Customer Solutions Manager (CSM), you'll be the person senior leaders turn to when they need to move from strategy to execution. You won't just manage a project plan, you'll help customers figure out what success actually looks like, then work across their teams (and ours) to make it happen. Think migration programs that unlock new business models, AI adoption that changes how a company operates, or modernization efforts that save millions.

What makes this role different from a typical program manager or consultant? You'll combine deep technical knowledge with strategic business thinking. You're equally comfortable reviewing architecture decisions as you are presenting a transformation roadmap to a CTO. You'll own the outcome, not just the process, and you'll do it across some of Germany's most complex enterprise environments.

This is a high-autonomy role. You'll navigate ambiguity, build trust with executives, and connect the dots between what's technically possible and what drives real business results.

Key job responsibilities

As a Customer Solutions Manager, you drive difficult customer engagements with measurable impact on specific business outcomes within defined accounts or business units. You operate in complex or undefined environments with growing strategic perspective and minimal guidance, applying established strategies to create clarity. You build relationships with key project-level stakeholders, influencing adoption decisions and building alignment across teams while gaining exposure to senior decision makers. You are trusted to make technical and business decisions despite incomplete information, managing ambiguity with good judgment and escalating when needed.

You lead customer initiatives with challenging business objectives and technical requirements for specific workloads, managing multiple streams of work and negotiating resources as needed. You drive customer value realization and support transformation objectives, building business cases and ensuring adoption leads to measurable outcomes such as efficiency gains, cost savings, or growth. You implement governance to maintain alignment, manage risks through effective escalation, and provide customer feedback that informs incremental improvements to AWS services.

You use technical expertise to solve challenges within customer engagements, applying your knowledge to guide implementations and make informed decisions that support business priorities. You translate technical and business requirements into comprehensive adoption roadmaps that align with business objectives, ensuring solutions deliver measurable value. You communicate effectively with management and cross-functional external and internal stakeholders at the project and operational level, presenting to senior managers and delivering clear, concise messages both verbally and in writing.

You identify and implement improvements to customer-facing and internal mechanisms, streamlining execution by reducing adoption friction (people and processes) and eliminating non-differentiated work. You use emerging technologies, including AI, to automate repetitive tasks and identify risks, building mechanisms that accelerate value realization within the team. You begin mentoring team members on execution and technical approaches.

A day in the life

A typical day for an AWS Customer Solutions Manager (CSM) focuses on being a strategic partner, driving cloud adoption, and accelerating innovation for customers. You'll manage multiple engagements- such as GenAI prototypes or migration projects -by coordinating between customer leadership, AWS sales, delivery partners, and technical teams to remove blockers and ensure successful, fast-paced delivery.

About the team

The AWS Germany CSM Team focuses on accelerating digital transformation for key customers across Germany. This team provides expertise and guidance to customers to help them achieve business outcomes from adopting the cloud.

Basic qualifications

- Bachelor's degree in Science, Technology, Engineering, Math, or a related field

- Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs

- Experience in customer-facing roles

- Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion

- 3+ years of experience leading technical or engineering programs, with a record of business case development, realizing customer benefits, and successful program completion

Preferred qualifications

- AWS or other cloud certification

- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle

- Experience coordinating between project teams and customers to meet unique customer requirements

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