Data Analyst, RSX

In the Worldwide Returns & ReCommerce (WWRR) group at Amazon, we are dedicated to ‘making zero happen’ - zero cost of returns, zero waste, and zero defects - to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.

WWRR includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WWRR, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.

Amazon is Earth’s most customer-centric company and in WWRR, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

As a Data Analyst, you will be responsible for leveraging data and analytics to identify gaps, measure effectiveness, and drive decisions to improve the returns experience. You will need to collaborate effectively with internal stakeholders and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You will own end-to-end project execution for initiatives within your focus area, including influencing partner teams, driving prioritization on the roadmap, and working with tech to resolve issues you surface. You will leverage SQL and analytical tools to support the projects you own. Additionally, you should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high impact role with goals that directly impact the bottom line of the business.

Key job responsibilities

* Use data and analytics to identify operational gaps, drive business decisions, and own resolution with partner teams.

* Employ the appropriate tools and methodologies to discover patterns of risks, abuse, and help reduce bad debt

* Analyze customer behavioral patterns and develop policy change recommendations based on findings and drive implementation with partner teams

* Leverage data to influence partner teams and drive prioritization to get issues resolved

* Write SQL queries and leverage data to surface gaps, track project health, and report on outcomes

* Work closely with business, engineering, and partner teams to align on priorities and deliver against your focus area

Basic qualifications

- 2+ years of program or project management experience

- 2+ years of advanced Microsoft Word and Excel experience

- Experience working in an analytical environment with cross-functional teams

- Experience writing SQL queries to extract and analyze data, track program health, and drive decisions

- Bachelor's degree in a relevant field, or 2+ years of Amazon experience in an analytical or program management capacity

Preferred qualifications

- Knowledge of Lean principles and DMAIC methodology

- Experience in requirement gathering and ability to write clear and detailed requirement document

- Experience managing stakeholder communications and driving alignment across multiple teams

- Experience building automated reporting or dashboards using BI tools (e.g., QuickSight, Tableau, or similar)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 80,200.00 - 97,400.00 USD annually