Data Center Operation Technician

G'day! You've found an opportunity that could define your next chapter.

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at https://www.agsva.gov.au/.

The Mission - Why This Programme, Why Now?

You're joining at the defining moment of one of the most significant technology programmes Australia has ever undertaken. This programme will build and operate the dedicated cloud giving Australia's national security community and its allies the capability to see more, share more, innovate and act faster than ever before.

The architectural decisions being made now - how we structure networking, implement security controls, and automate at scale - will shape how Australia's national security community operates for the next decade.

Your Role in the Story

Imagine being the person who keeps one of the world's largest and most critical information system infrastructures running at peak performance. As a Data Centre Technician, you'll be the hands-on expert who ensures the physical backbone of the cloud never misses a beat. Every server you deploy, every cable you run, every issue you troubleshoot directly enables Australia's national security community to operate with confidence.

This isn't just maintenance - it's mission-critical stewardship. You'll apply deep knowledge of computer architecture and the OSI model to solve complex, real-world problems that most engineers only read about. Your troubleshooting instincts will span server hardware, fibre optics, networking, and beyond. When something goes wrong at 2am, you'll be the calm, capable expert the team relies on.

Benefits

- Learning & development - AWS training and certification support, access to internal learning platforms.

- Health, income protection and life cover - Amazon subsidises private health insurance premiums, and group salary continuance and life insurance are included at no cost to you.

- Military differential pay launching in Australia - Australian employees taking defence reserve leave may receive up to 52 weeks of military differential pay to help cover the difference in pay while serving.

- Employee Assistance Program - Free, confidential support 24 hours a day, 7 days a week for you and your family - mental health, financial coaching, legal questions, and everyday life events.

- Family-building benefit - Access to Maven for fertility treatment, adoption support, surrogacy, and parenting coaching.

- Amazon Extras & employee discount - cashback and discounts across hundreds of retail, fitness, travel, and lifestyle partners.

Key job responsibilities

Building and Deploying

You'll install and configure racks to internal SLAs, plan and track capacity, and deploy cabling infrastructure that forms the nervous system of the cloud. Every rack you stand up expands Australia's sovereign capability.

Troubleshooting and Resolving

When trouble tickets land, you'll prioritise with precision and resolve with speed. You'll serve as the escalation point for all systems issues - the person teams turn to when problems get complex. Your Linux expertise will be your superpower as you deep dive into server-level challenges that others can't crack.

Leading Through Complexity

During high-severity incidents, you'll be the technical point of contact - coordinating response, communicating clearly, and driving resolution. You'll meet 24x7 on-call requirements during shift rotations, knowing that your vigilance directly protects national capability.

Physical Excellence

You'll work confidently with equipment up to 20 kg, navigate cramped spaces and elevated locations, and do it all within rigorous health and safety guidelines. This is infrastructure work at its most tangible and rewarding.

Basic qualifications

- Valid and active driver's license

- Experience with computer hardware troubleshooting and repair

- Ability to cover 24x7 shift rotation

Preferred qualifications

- Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

- 2+ years of computer networking experience, or experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies

- Knowledge of Linux/Unix Administration

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.