Data Center Operations Area Manager, Data Center Manager, DCO

Amazon Web Services is a fast-paced technology company and a leader in the world of Data Centers. We are looking for proven Data Center Technology Manager with solid experience in people management and scaling teams. The DCO Area Manager will drive the vision for the Data Center Operations within the region.

We are looking for an inspiring leader capable to drive experienced managers. The ideal candidate would have a background in IT Infrastructure, Data Centers or worked for the industrial manufacturing domain (aircraft, automobiles, consumer electronics, heavy machinery... list not exhaustive) or Military.

The company's infrastructure consists of various custom built and off-the-shelf applications operating on a variety of platforms and other major technologies. The successful candidate will have experience managing a team of 70+ people on a 24/7 rotating shift across multiple Data Centers. You should be familiar with Problem Change & Incident Management, creating & tracking expenditure, continuously design and implement new mechanisms. The role includes mentoring, developing and growing people in all levels, supporting Infrastructure projects and proposing technical solutions that are scalable.

Key job responsibilities

Team management of experienced Data Center Managers leading Data Center Technicians. This includes recruitment / people development through coaching and mentoring / performance review / rotation management.

Define the strategy to improve the efficiency and productivity of day to day 24x7 Datacenter Operations.

Manage and continuously Improve the workflows, processes and throughput for data Centers Operations.

Manage effectively the global yearly operating budget: CAPEX (technical equipment, infrastructure development), OPEX (cost of personnel, service provision, consumables and team events)

Ensure all operational KPIs and Metrics are consistent, being measured and met inside AWS Data Centers.

Drive innovation and automation within Data Center Operations.

Challenge the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience.

Management of large-scale events in the Datacenters (crisis situations: thermal or power events, networking issues, etc..)

Manage Vendor performance.

Ensure Data Centers are compliant with all relevant security policies and procedures.

Basic qualifications

- 4+ years of technical work with computer systems and technology components experience, or experience in technical work related to computer systems and technology components

- Bachelor's degree in computer science, computer engineering, or related field, or experience managing teams

- Experience with Continuous Improvement and Six Sigma methodologies

- 4+ years of people management, including 2+ years as a manager of managers experience

- 4+ years of people management in data center operations or critical infrastructure environment.

Preferred qualifications

- Experience managing communication with geographically distributed teams

- Knowledge of safety, security, and availability incident response, incident management, and incident resolution.

- Knowledge of server hardware (storage system, Network) and maintenance/troubleshooting Knowledge and/or experience of Safety, Physical and IT Security, Logistics, Power, Cooling & Facilities Engineering with capacity planning Project Management skills.

- Excellent verbal and written communication skills, technical writing or business justifications (white paper experience)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Covington - 107,700.00 - 188,500.00 USD annually