HR Partner, (Data Center Operations), AWS Infrastructure Services Builder Experience Team (BeXT)

At Amazon we are committed to being Earth’s Best Employer and the Most Customer-Centric Company. To achieve this, we need exceptionally talented and empathetic leaders passionate about making every day better for all employees (Builders) and you would play a key role in that journey! Our HR Partners care deeply about the employee experience, proactively listening to Builder sentiment, and serving as a connector between Builders, managers, and HRBPs.

This is an on-site role based in the Data Centers it supports 100% of the time. It also requires travel to other site locations within the cluster on a weekly basis.

Key job responsibilities

The Data Center Operations Site HR Partner in our Builder Experience Team (BeXT) focuses on the Builder experience. In this role, you will collaborate with Data Center Operations leaders, HRBPs, and partner teams to innovate, implement, and deploy HR strategies from talent and performance management, compensation, employee relations and other HR functions across the cluster of Data Centers you support. This role also has a special focus on leveraging Builder listening mechanisms to proactively monitor and analyze Builder sentiment trends, and provide regular sentiment updates and recommended actions to site leadership and HR Business Partners. To thrive, you will need a flexible skill set, including the ability to manage multiple scenarios utilizing HR expertise, consulting skills, and influence. You will also need to connect sentiment trends and other HR data to the bigger picture goals of the operation, while diving deep into the details, collaborating and consulting across teams.

A day in the life

As a Data Center Site HR Partner, no two days look the same, but a typical day will most likely include the following responsibilities:

-Proactively leverage Builder sentiment data to advocate for Builders’ needs so they feel fully engaged in the work they do and valued for who they are.

-Partner with leaders at multiple levels of the organization to develop proactive strategies and goals focused on the Builder experience.

-Actively engage with Builders by conducting weekly Gemba Go See (GGS) walks.

-Partner with cross-functional teams such as HRBPs, Employee Relations, and Labor Relations to align on Builder engagement actions.

-Apply your knowledge of HR fundamentals to problem solve and influence in diverse populations

-Work in a fast-paced and complex changing environment driven by continuous innovation

-Consult, coach, and develop site leadership through decision making with empathy and sound judgement; collaborate and action on talent management processes, people development and performance management, compensation, and employee relations issues.

-Foster and role model an environment of inclusion for all Builders.

-Exercise high-judgement, manage through ambiguity and serve as first point of escalation for Builder concerns.

-Support Builder queries and situations with discretion and expertise, navigating Amazon Policies and applying high judgement as necessary. -Actively promote adoption of technology and self-service.

-Collaborate and influence multiple levels of the organization, ranging from Builders to senior leaders.

-Conduct workplace investigations in collaboration with Builder Relations.

-Own and deliver site specific people projects in partnership with site leadership

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

- - Bachelor’s degree or higher in Human Resources, Labor Relations, Business/Management, Psychology, or a related field

- - 3+ years of relevant Human Resources Generalist experience

Preferred qualifications

- - Experience working in a matrixed organization

- - Coaching and consulting skills

- - Strong business and HR acumen, including strong problem-solving skills, critical thinking and analysis, experience consulting on complex performance management cases - Employee Relations/Investigations experience

- - Possess conviction and tenacity, and excellent written and verbal communication skills

- - Thrives in a high-pressure, ambiguous environment and able to manage multiple simultaneous priorities

- - Intellectual curiosity; brings insight to team and business -Ability to demonstrate high-judgement, empathy, autonomy, and flexibility

- - Ability to maintain strict confidentiality regarding employee issues in Human Resources

- - Work Council or other employee representative bodies (ERB) experience

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.