On-the Road Operations Manager, Amazon Logistics

Are you passionate about last mile delivery and ready to make a real impact in one of Australia's fastest-growing logistics networks? Amazon Logistics (AMZL) Australia is looking for an **On the Road (OTR) Manager** to own on-road operations at one of our delivery stations. In this role, you'll be the critical link between station operations and our Delivery Service Partners (DSPs) and Flex DPs driving safety, delivery quality, capacity planning, compliance, and cost performance.

You'll think on your feet every day - balancing customer expectations with operational realities across a dynamic delivery network. You'll be the voice of the DSP within the station and region, building strong partnerships with operations teams, leveraging data to solve problems, and embedding a culture of continuous improvement. This field-based role offers the chance to shape the future of last mile delivery in Australia - it's fast-paced, challenging, and hugely rewarding.

The days and hours required for this role are Sunday-Wednesday 06:00 - 16:00

Key job responsibilities

- Safety leadership - Champion on-road safety standards; lead investigations, drive corrective actions, and deliver against regional safety metrics in partnership with the Senior OTR Manager and site leadership.

- DSP performance management - Support and coach a portfolio of Delivery Service Partners through daily performance reviews, training, metrics analysis, and structured feedback to maximize delivery quality and productivity on route.

- Data-driven decision making - Deliver weekly reporting on on-road performance; create actionable insights and improvement plans that influence stakeholder decisions and drive operational excellence.

- Capacity planning & execution - Manage short- and medium-term capacity plans, coordinate network changes, and execute high-volume event planning including infrastructure scaling during peak periods (e.g., Prime Day, Black Friday/Cyber Monday).

- Service type strategy - Own strategy and execution for all DSP delivery programs in your area, including standard next-day, same-day, and specialty deliveries.

- Continuous improvement - Proactively identify process improvement opportunities using Lean tools and ACES methodologies; lead cross-functional projects from concept to implementation.

- Collaboration with Under the Roof (UTR) teams - Partner with Delivery Station management to maintain quality control standards, optimize dispatch, and ensure a seamless end-to-end delivery experience.

- Stakeholder communication - Align goals and tasks across operations, customer service, technology, and senior leadership to guarantee program success.

A day in the life

You'll start your day reviewing performance dashboards and safety metrics before heading to the station floor to observe dispatch and debrief with DSP owners and drivers. You'll spend time in the field conducting safety audits, and time on dispatch dock to understand challenges. Back at your desk you'll analyze route-level data, identify improvement opportunities, and prepare for Daily/weekly business review. Throughout the day you'll collaborate with UTR leadership, ACES teams, and cross-functional partners - while mentoring DSPs and helping them navigate challenges. No two days look the same, and that's what makes this role exciting.

About the team

This role sits within the AMZL Last Mile Operations structure and reports to a Senior OTR Manager. You'll work alongside a collaborative team of OTR Managers across Australian delivery stations, all focused on building strong partnerships with independent delivery businesses to ensure millions of packages reach customers efficiently and safely. We value ownership, continuous improvement, and creating solutions that work for both operations and our delivery partners.

This is a **field-by-design** role - you'll be primarily based at your assigned delivery station with regular travel to partner sites within your region as required.

Basic qualifications

- 2+ years of employee and performance management experience

- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- 3+ years of performance metrics, process improvement or lean techniques experience

- Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Experience working with the MS Office suite (Microsoft Office suite) including Word, Excel, and Outlook in a professional environment

Preferred qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

- Experience in program management, logistics, operations, supply chain, transportation, or a related field

- 3+ years of program management, logistics, operations, supply chain, transportation, or related field experience

- Experience with Six Sigma tools and Lean techniques, or experience in similar environments

- 4+ years of root cause analysis and process design experience

- Experience in client or vendor facing roles with a focus in relationship management and negotiation skills

- Experience in capacity planning, operations planning, business analysis or equivalent

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.