Operations Engineer, AWS Managed Services

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services. Now with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into "the Cloud". As a member of the AWS Support team you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services.

AWS Managed Services is designed to accelerate cloud adoption. It simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure.

We are looking for Operations Engineers to join our Managed Services team based in Singapore. This is an opportunity to join a world class team that is at the forefront of enhancing customer's cloud support experience.

Let's talk about you. So how's your OS and networking skills? Do you have expertise in troubleshooting? Do you know all of the deep corners of the OS? Do you know where the performance bottlenecks hide? Do you know how to monitor infra resources at scale? Do you know how to make the absolute best use of every byte of RAM every CPU cycle?

Have you had other System Engineers say "I don't believe it" when they saw how well a system you tuned was performing in production? Do you always like to dabble with the latest OS version to keep systems running with the latest and greatest features? Do you like to keep the servers in lock down with the best security and auditing tools to keep intruders away? Do you have an insane obsession of making sure your boxes run with 99.999% uptime?

Are you getting excited after reading this?

We have Good news! We're enhancing our teams with deep OS expertise and you should be on it. Come join us-we work hard, have fun, and make history!

Key job responsibilities

• As a member of Managed Service team, you will be working with our amazing Operation Engineers, Lead Engineers, and other supporting roles to dive in and tackle the hardest technical challenges. You will excel working in an agile environment while collaborating with some of the diverse people in the industry, and you will get excited about owning critical infrastructure services that serve global customers every second of the day!

• Every day will bring new and exciting challenges on the job while you:

• Operate the Managed Service platform and collaborate with internal service teams to meet our customers' individual needs for their infrastructure and application deployments.

• Troubleshoot application deployments, recreate customer issues, and build proof of concept applications. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.

• Work on critical highly complex customer problems that will span multiple AWS services.

• Help build and maintain Cloud Formation templates and scripts to automate and deploy AWS resources and configuration changes.

• Collaborate and help build utilities and tools for internal use that enable you and your fellow AWS Engineers to operate safely at high speed and wide scale.

• Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams.

• Drive customer communication during critical events.

• Learn and leverage emerging technologies. About the team Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- 4+ years of network and operating system support experience

- 4+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience

- 4+ years of continuous integration and continuous delivery (CI/CD) experience

- Bachelor's degree in computer science or equivalent, or 4+ years of technical support experience

Preferred qualifications

- Experience and technical expertise (design and implementation) in cloud computing technologies

- Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience

- Experience scripting with Python, Perl, Bash or PowerShell

- Experience setting up, maintaining and coordinating the automated patch and configuration management of production servers.

- Experience with SSM to manage resource health, automate deployment and maintenance of Linux and Windows servers.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.