Operations Manager, AMXL

About Amazon

At Amazon, we have a unique culture built on pioneering into unknown and new frontiers. From selling books to creating the Kindle, from making films to launching faster delivery, Amazon reinvents normal. After selling the first book in 1995, we have grown at an incredible rate and now have become the universe’s most customer centric company. By hiring those that take risks and find fulfillment through making the impossible commonplace, Amazon cultivates innovation. Every employee at Amazon has the power to forge their own path and to have a true impact on the business, and we find that exhilarating.

Read more about us at amazon.com/about

When we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are always challenged, constantly learning from each other, and creatively contributing to our next big idea. You will be surrounded by the best innovators of our time and we welcome you to make history with us.

See why diversity is important to us at amazon.com/diversity

Amazon Operations

Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing - some of our centers across the United States and Canada are over 1 million square feet! Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.

Watch videos on our team members at youtube.com/AmazonFulfillment

The Role

As an Operations Manager, you will have the opportunity to lead LM operations for multiple Amazon & Partner sites You will be responsible for leading, developing, and engaging a team of exceptional talent that makes innovation possible; one of your main focuses will be motivating, mentoring, and coaching your team to become the best leaders they can be. To achieve this, Operations Managers are creative problem solvers who are able to dream in immense scale, interpret big data, and deliver meaningful results that keenly drive productivity and efficiency. Some of the position’s key responsibilities include:

Supporting all safety programs and compliance to ensure a safe work environment for all associates and managers

Leading and developing a team of Team Leads (front-line supervisors) and additional hourly associates by embodying Amazon’s Leadership Principles

Acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed

Mentoring, training, and developing teammates for career progression, performance improvement, and recognition purposes

Creating, communicating, and maintaining quality control policies and standard work procedures to Area Managers and associates

Proactively identifying and leading process improvement initiatives using Lean tools to delight customers

Building and delivering productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor

Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations

Partnering with other managers to share best practices across shifts and the network

We are committed to developing a diverse workforce and we are even more committed to working with you to make that happen. Depending on the type of job, you will be required to engage in physical warehouse activities with or without reasonable accommodation. These activities include the following:

Frequent walking in the building and around area; facilities are over a quarter mile in length

Ascending and descending ladders, stairs, and gangways safely and without limitation

What do we offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1 and up to 20 weeks of paid parental leave. We grant each employee ownership in the company, including Amazon stock awards and a matching 401(k) program. But, if you’re not in it for those perks, here is one more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Jeff Bezos’s most recent letter to shareholders sums it all up pretty well.

Basic qualifications

- 1+ years of employee and performance management experience

- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.