Operations Manager, Pharmacy

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.

We are looking for an Operations Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! A Pharmacy Operations Manager is responsible for providing supervision of the Fulfillment Pharmacy team as well as being the site’s clinical decision making in relation to Fulfillment processes. Pharmacy Operations Managers report to the Site Lead and own the responsibility of ensuring clinically sound process management, supporting operations leadership, managing site quality, and collaborating with key business stakeholders. A Pharmacy Operations Manager partners with operations management, blending both a clinical and operational skill sets to assist in supporting the business and customer in a safe and cost effective manner. They support the site Pharmacist In Charge to ensure all necessary regulations, laws, and business needs are followed on a regular cadence.

Key job responsibilities

• People management of Fulfillment site Pharmacist team
• Develop and sustain Fulfillment team collaboration with Operational leadership for site success.
• Support team members and other stakeholders to drive and augment operational decision making.
• Supervision of Fulfillment processes to ensure appropriate clinical safeguards are implemented to mitigate customer and company risk.
• Pharmacist Verification to operational management and leadership including workstreams, team structure, and routing relevant pharmacy tasks
• Investigate all Fulfillment site errors and facilitate proper resolution, reporting, and resolution.
• Provide clinical guidance surrounding the process and inventory management of new business lines to ensure the appropriate medication quality assurance checks.
• Collate and deliver pertinent pharmacy information to Fulfillment team.
• Facilitate control substance inventories.
• All other necessary responsibilities.

Basic qualifications

- 3+ years of employee and performance management experience

- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Ability to obtain pharmacy technician license, certification, or state equivalent in the pharmacy's domicile state, if required by the local Board of Pharmacy

Preferred qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

- Experience in identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes, or experience working in a large team or fast-paced corporate environment

- Experience prioritizing and managing time effectively in dynamic environments

- Experience communicating with a wide range of stakeholders, including colleagues and leadership

- Ability to blend operations and clinical knowledge to articulate risks and drive decision making.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 91,000.00 - 136,500.00 USD annually