Power Shelf Support Engineer, In Rack Power

The AWS Rack Power team is driving rapid innovation in the power systems used by Amazon Web Services. Our designs are fundamentally changing the data center, providing operational and financial benefits that are critical to the success of the AWS business and its millions of customers. We design and build power equipment used by Amazon.com and AWS services such as EC2, EBS, S3, Glacier, and Outpost. Our engineers solve challenging technology problems, and take big bets on new concepts, enabling AWS services to continue to revolutionize the industry.

What you will do: As a member of the Rack Power Support team you will help troubleshoot, diagnose, and support massive power distributed systems. You are a point of escalation for complex issues to dive deep for solutions as well as provide guidance and knowledge sharing. You will work directly with the various service owners and hardware design teams to collaborate on hardware issues within the fleet. You drive the team to improve operational efficiency for all services through root cause and trend analysis with the identification and development of SLA, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You participate in design reviews to identify and mitigate support risks. You work closely with development and QA teams to improve the change management life-cycle. You have a solid understanding of the product architecture and are familiar with operating system best practices. You design and develop high performing scripts and applications. You work with other Amazon leaders to share ideas and improve support within the company. We’re changing an industry, and we want individuals who are ready for this challenge and want to reach beyond what is possible today.

Basic qualifications

- Bachelor's degree in Electrical Engineering or a related field

- Knowledge of Microsoft Office including Outlook, Word, and Excel

- Experience in industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities

- Experience researching new designs, technologies, and construction methods of data center equipment and facilities

- Experience in commissioning

- Experience developing and executing test procedures for mechanical or electrical systems/components based on design intent and approved equipment submittals

- 3 Years of applicable experience.

Preferred qualifications

- Professional Engineer License

- Experience with building codes and regulations for your region

- Experience carrying design concepts through exploration, development, and into deployment or mass production

- Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents

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