Program Manager, QC, Quick Commerce

Amazon is seeking a Program Manager to architect the future of our ultra-fast delivery network. In this role, you will own the strategic roadmap for our network, determining launch planning, how our Under-the-Roof (UTR) and On-the-Road (OTR) operations must evolve, how to optimize channel strategies to balance speed with cost-efficiency. You will be the bridge between high-level business strategy and operational reality.

Key job responsibilities

-Capacity & Resource Planning Strategy: Lead long-term labor and throughput planning ensuring the network can handle growth.

-Channel & Delivery Strategy: Develop and refine channel distribution strategies between dedicated fleets and 3P partners to ensure "On-the-Road" (OTR) scalability during peak surges.

-Strategic Feature Roadmap: Partner with Tech and Product teams to define the requirements for next-generation planning tools, such as automated routing systems and AI-driven inventory placement.

-Own the "Cost-to-Serve" roadmap. Identify long-term structural improvements that drive down the cost per shipment through better topology and density.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

About the team

We are establishing new benchmarks in ultra-fast delivery service. Our team operates at the intersection of innovation and execution, creating first-of-its-kind solutions while maintaining a customer-centric approach.

We are building foundational elements of new network from the ground up, including development of operational frameworks, technology integration, and service optimization. The team consistently demonstrates agility in learning and implementing improvements, turning challenges into opportunities for growth. Our collaborative environment encourages experimentation and rapid iteration, allowing us to establish robust playbooks that will shape the future.

Basic qualifications

- 3+ years of program or project management experience

- 3+ years of working cross functionally with tech and non-tech teams experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Bachelor's degree

- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.