Program Manager, RBS Cross-border

Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

Amazon's Cross Border provide customers access to Amazon’s worldwide selection with a localized search and browse experience, convenient local payment options, end-to-end delivery solutions and access to native customer service on the local Amazon marketplace. Cross Border simplifies the cross-border shopping process by clearing customs on the customer’s behalf and by guaranteeing that the customer will not have to pay any additional duties and import fees beyond what is shown at checkout. RBS Cross Border team shares Cross Border’s vision to empower customers to “Stay Local, Shop Global” with an objective to improve Cross Border customer experience and maximize the revenue potential of Cross Border ASINs by fixing cross-listing, Buyability, discoverability and detail page conversion defects at scale.

Key job responsibilities

RBS Cross Border team aims to maximize the revenue potential of Cross Border selections and improve Cross Border customer experience. We improve selections availability by addressing drop-off reasons from source MP to destination MP (Buyability), enhance Cross Border ASINs exposure and ease customer journey in reaching Cross Border ASINs and making buying decisions (Discoverability and Detail Page IDQ). As Program Manager, you will take these responsibilities:

- Own BU level goals and work with various teams to drive continuous improvement towards the goals.

- Dive deep, find root causes and build solutions

- Eliminate defects through engaging with upstream teams for upstream solution update

- Consider scalability in solution building

- Be creative with new initiatives

- Stakeholder engagement

Basic qualifications

- 3+ years of program or project management experience

- Experience in developing SOP to build mechanism for complicated working process

- Experience using data to influence business decisions

- Experience working with cross-functional teams

- Experience interpreting data and making business recommendations

- Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels

Preferred qualifications

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience in complex problem solving, and working in a tight schedule environment

- Experience in back office operations, escalation management and troubleshooting environments

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