Registration & Onboarding Program Manager, Sell on Amazon

As the Registration & Onboarding Program Manager, you will own the registration pipeline for new domestic sellers registering in the Amazon Australia store or expanding from other Amazon global stores into Australia. You will lead the strategy to improve registration funnel efficiency and the seller experience, working with central teams to drive improvements and own product rollouts into AU.

The ideal candidate has proven experience in business analysis, enjoys problem solving, and is comfortable working with large datasets. You can work across teams, influence stakeholders, and operate as a self-starter - comfortable navigating ambiguity and leading complex initiatives end to end.

Key job responsibilities

- Develop a deep understanding of the registration pipeline and key seller blockers. Use a data-led approach to present recommendations and drive improvements to the seller experience.

- Partner with supporting teams to assist sellers stuck in the registration funnel and help them get to launch.

- Own product launch rollouts from central teams into the AU store, with a focus on localisation.

- Work with Seller Support to improve registration and identity verification-related seller-facing communications.

- Build resources and clear escalation pathways to help local Account Managers resolve registration blockers.

- Collaborate with the Email Marketing Manager and Content Manager to improve email communications and content at key drop-off points in the funnel, customised for both domestic and out-of-country sellers.

- Deep dive the onboarding experience across the Mobile Seller App and work with central teams to drive improvements.

- Own the Seller Central onboarding flow and work with the SSR Manager to drive program adoption for new sellers.

- Lead key initiatives related to Identity Verification, Re-verification, and Fraud Prevention as they relate to Registration.

- Own reporting for the end-to-end registration funnel, including registration starts, channel acquisition, and source.

Basic qualifications

- 3+ years of program or project management experience

- 3+ years of working cross functionally with tech and non-tech teams experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 4+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.