Senior Product Manager - Technical, Amazon Key, Amazon Key

At Amazon Key, we are on a mission to empower customers to easily manage access to their homes and businesses. As part of the Amazon Devices and Ring organization, we invent new devices, software, and services to solve critical access problems for our B2C and B2B customers.

We are seeking a hands-on, AI first Sr Product Manager - Tech who is passionate about building hardware products from the ground up - with a strong emphasis on design, quality, performance, and customer satisfaction. This is not a coordination role; you will be in the craft of building - writing specs, making prototype, making architectural trade-off decisions, defining AI-powered experiences, shipping product alongside engineers, defining and tracking metrics and results. You will lead product development and business for consumer- and/or business-facing products globally, spanning hardware, firmware, and software.

Amazon Key operates with a startup mentality - small teams, high ownership, fast iteration, and ambitious goals. We move quickly, make decisions with incomplete information, and expect our PMs to be builders first. If you thrive in ambiguity, bias toward action over process, and want to shape products that reach millions of customers - this is the role for you.

This role is inherently cross-functional. You will work closely with hardware and software engineering, design, operations, finance, legal, business development, sales, marketing, finance and executive teams to: 1) bring products to market, 2) develop and grow business opportunities, and 3) enhance our existing products and features. A successful candidate will be highly analytical, resourceful, customer-focused, and will have a proven track record of shipping products end-to-end and delivering measurable business outcomes in a fast-paced, high-autonomy environment.

Key job responsibilities

-Own the definition, design, development, and launch of products that delight customers - hands-on, from concept to ship

-Lead the development of product strategy and vision supported by internal and external analysis, including AI-native and agentic AI experiences

-Define creative, high-quality, simple product roadmaps and make crisp prioritization decisions

-Write detailed business requirements, user stories, and technical specifications that engineering teams can build from directly

-Rapidly prototype solutions independently - create mocks, wireframes, or basic functioning prototypes without waiting for engineering or design resources

-Partner deeply with software and hardware engineering teams daily - participate in design reviews, make trade-off calls, and unblock delivery

-Manage backlog prioritization and trade-offs among customer feedback, business opportunities, performance, and operational load

-Proactively identify and resolve strategic and technical issues that may impair the team's ability to meet goals

-Drive measurable business outcomes - define success metrics, track results, and iterate based on data

Basic qualifications

- Bachelor's degree

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

- Experience contributing to engineering discussions around technology decisions and strategy related to a product

- Experience managing technical products or online services

- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred qualifications

- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

- Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Hawthorne - 151,200.00 - 204,600.00 USD annually

USA, CA, Sunnyvale - 173,900.00 - 235,200.00 USD annually

USA, NV, Las Vegas - 151,200.00 - 204,600.00 USD annually

USA, TX, Austin - 151,200.00 - 204,600.00 USD annually

USA, WA, Bellevue - 151,200.00 - 204,600.00 USD annually